Principal Advanced Support Engineer, ACS Solution ...

Job DescriptionRole: Principal Advanced Support Engineer in Oracle Advanced Customer Services (ACS) organizationCurrent Work Experienc e:8+ years of experience as Oracle Database Administrator / Support EngineerLI-RR2LI-RemoteResponsibilitiesCore Activities and Responsibilities :Delivering high quality technical services and guidance to ACS customersAbility to work from customer premises and/or remotely from Oracle / home officeEnsuring adherence to internal methodology, tools and quality standardsProactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activitiesWork with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where requiredBe focused on innovation and technology and understand how these can be used to benefit both customers and ACSManage and resolve Customer Requests according to product main strategy and model.Respond and resolve customer issues within Key Performance Indicator targets.Maintain an up-to-date and in-depth knowledge of new products.Ensure the timely completion of planned proactive tasks and Customer Requests.Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.Working towards, adopting and contributing to new support / diagnostic processes and tools.Be available to work occasionally during evenings and weekends based on customer needs.Ability to travel to customer sites quarterly for ACS Service Value Reviews.Language proficiency :Excellent written and spoken English communication skills. Candidate will be working remotely with high-profile customers in the USA.Formal Education or Equivalent :Bachelors in Computer Science or related field.Oracle Database Certified Professional (OCP) is a must.Oracle Database Certified Master (OCM) or Oracle Cloud Infrastructure certification (OCI) is a plus.Technical Skills / Actual Work Experience :Strong hands-on work experience in Oracle Database (versions 11g-19c), ASM, DB/SQL performance tuning, patching, installs/upgrades, high availability (RAC), backup/recovery, and Linux.Experience in one or more of the following technical areas is a plus: AIX, Oracle Golden Gate, Exadata, Data Guard, Oracle Security productsIf you are a Colorado resident, Please Contact us or Email us at [Click Here to Email Your Resumé] to receive compensation and benefits information for this role. Please include this Job ID: 168064 in the subject line of the email.LI-RR2LI-RemoteAbout UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer

Created: 2025-10-04