Overnight Guest Service Agent/Night Audit

Picture yourself as a member of the Naples Grande Beach Resort family! Position Title: Full-Time Overnight Guest Service Agent / Night Audit Job Responsibilities: • Performing guest service functions including, but not limited to, guest check-in and check-out, PBX, concierge duties, reservations, bell, and valet duties and retail services • Completing shift checklists, running night audit reports and processing related transactions in preparation for the following day • Making, confirming, and cancelling guest reservations • Receiving guest requests and/or issues and ensuring appropriate actions have been taken to resolve them • Communicating with other departments as needed to resolve guest requests and complaints • Answer inquiries pertaining to the resort''s amenities, service, policies, local attractions, and directions • Any other duties as needed Shift: Overnight Day(s) Required: Open Availability Minimum Requirements: • Prior guest service, reservations or related experience required • Prior experience with Opera (or similar) preferred • Exceptional customer service skills • Ability to multi-task and resolve guest issues • Excellent verbal and written communication skills • Strong organizational skills • Flexibility in schedule • Possess self-motivation • Ability to work independently • Must be able to stand for long periods of time • Must be able to communicate with guests from all around the world Anticipated Start Date: Immediately For our Applicants: The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant''s race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review. The Naples Grande Beach Resort is a drug free workplace and an Equal Opportunity Employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires and may conduct a credit or driving check depending upon position. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.Minimum Requirements: • Prior guest service, reservations or related experience required • Prior experience with Opera (or similar) preferred • Exceptional customer service skills • Ability to multi-task and resolve guest issues • Excellent verbal and written communication skills • Strong organizational skills • Flexibility in schedule • Possess self-motivation • Ability to work independently • Must be able to stand for long periods of time • Must be able to communicate with guests from all around the world Anticipated Start Date: Immediately Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Created: 2025-11-15