Chief of Clinical Operations

APLA Health''s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at . We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 10 Paid Holidays • 5 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! POSITION SUMMARY: Under the direction of the CEO, working in close partnership with the Chief Medical Officer and Chief Nursing Officer and as part of the Senior Clinical Leadership Team (Chief Medical Officer, Chief Nursing Officer, Chief Quality Officer, Chief Financial Officer, Dental Director and Behavioral Health Director), the Chief of Clinical Operations provides mission-focused, strategic leadership and oversight of all APLA Health & Wellness Clinic administrative operations. Promotes a team approach to delivering high quality, cost-efficient care where patient satisfaction and improved health outcomes are the primary goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for all medical clinic administrative operations including primary care and sexual health services (Out Here). Directly supervises all Clinic Directors (GCHC, LBHC, Mid-Wilshire, CDU/MLK, Out Here - Baldwin Hills). Responsible to ensure that the medical clinics staff (including specifically medical Clinic Directors, front office staff, eligibility staff, patient ambassadors, etc.) both have and follow all appropriate APLA Health & Wellness policies and procedures, operational controls and reporting systems to effectively evaluate and manage programs and contractual obligations. Responsible with the CMO and CNO for the overall patient experience both in the medical clinics and in all patient and potential patient interactions with medical clinic staff including in person, phone, text, internet, etc. In partnership with the CFO, CMO, Dental Director, Director of Behavioral Health Services and Chief Quality Officer, responsible for full compliance with all federal, state and local laws and grant requirements including: HRSA, MHLA, CDC and HRSA including submission of grant award budgets and renewals. In partnership with the CFO, CMO, CNO, Dental Director, Behavioral Health Services Director and Chief Quality Officer, ensure that all clinic facilities meet all licensing, certification, regulatory, health plan and other compliance requirements Responsible (with the Chief Medical Officer and Chief Nursing Officer) for working with the CFO to establish, monitor and meet annual financial budgets for the medical clinics including revenue goals, payer mix goals, patient visit goals, provider productivity goals, pharmacy revenue goals and grant and advancement program funder goals. In consultation with the CEO, work with the CFO on facility lease negotiations and the physical build-out of new clinical sites and repairs / renovations of existing medical clinical sites.

Created: 2025-11-15