Technical Quality Specialist, Premix - Schenectady, NY

Bring your passion. Build the future. Technical Quality Specialist, Premix - Schenectady, NY - On-site This role will be the quality lead for all Quality/Formulation/Technical projects pertaining to NA Early Life Nutrition (ELN) customers and ensure issues are addressed adequately, and customer satisfaction is maintained or exceeded. The function of this job is to act as a liaison between the NA Health Nutrition and Care (HNC) Premix Team and key accounts. This is an external facing role; the individual must demonstrate a strong quality background and be able to work directly with customer teams to ensure that the finished premixes produced will meet all applicable regulations and customer expectations. This role leads customer projects and provides strategic input to quality and commercial leaders regarding customer and business situations. You Will: Provide quality project leadership for regional key accounts by acting as a liaison between DSM NA Premix sites, account managers, and customers for all quality and technical inquiries. The position is highly visible to customers and works to ensure that customer requests are in-line with what DSM can deliver. Ensures compliance to local, regional, and global DSM, regulatory, and customer requirements through documentation, monitoring, and continuous improvement activities. Key Responsibilities: Responsible for leading projects related to Quality initiatives pertaining to key customer accounts and Liaison between DSM and defined customer portfolios on regional basis. Collaborate with all functions (formulations, quality assurance, quality lab, production, supply change) become knowledgeable in all areas in premix. Trend and analyze customer data and provide proactive actions to prevent or improve customer product performance. Lead customer and industry quality projects to achieve strategic objectives. Collaborate with customer complaint investigators (from the reception of the complaint to its closure); leading efforts from containment action to effectiveness check and lessons learned. Drive customer complaint root cause analysis process (ensuring process and actions are documented according to SOP. Quality communication interface between customer and DSM (written and verbal).Drive the escalation process customer complaints pertaining to key accounts; requesting appropriate resources and manage communication / coordinate actions internally and with customer. Lead investigations for customer critical deviations / audit findings and lead in closing investigations along with the appropriate action plans in a timely manner. Lead Quality Agreements development for key accounts and assist with customer audits. Lead Quality topics for Business Reviews with Key Accounts (from proactive preparation to follow up and closure). Be the liaison with site Quality Assurance to drive and coordinate quality related topics: specifications, statements, questionnaires, customer initiatives, etc. Gather data and create reports and tables, as needed, for customer complaints, premix investigations, deviations, etc. Maintains good documentation practices. Review documentation, analytical data, product specifications and process changes/deviations before releasing product to ensure adherence to defined specifications. Initiate and resolve any concerns notes. Coordinate exchange of information and activities between multiple departments in the region to execute team strategy. Interaction with staff of varied experience and expertise across the DSM network. Handle customer inquiries and maintain clear communication and a positive relationship. Support and help investigate customer complaints and ensure that KPIs for complaint handling are adhered to. Lead the exchange of information and activities between multiple departments. Interaction with staff of varied experience and expertise across the DSM network. Travel, as necessary, to other sites to ensure quality requirements are compliant. We Bring: A competitive compensation package, with comprehensive health and welfare benefits A place to grow and develop A company that is purpose-led and performance-driven in a corporate culture that values people and planet The opportunity to work on growing brands and build on a strong foundation The chance to make improvements and make an impact on the business You Bring: Bachelor of Science degree in a relevant scientific discipline . Minimum 10 years of quality or formulations experience in the food, dietary supplement, or pharmaceutical industry. Experience in maintaining or implementing international standards (i.e., ISO9001 or ISO22000/FSSC22000) and FDA regulations (i.e., CFR 106, 111, 117). Leadership, communication, and presentation skills. Must understand applicable regulatory guidelines relevant for all North America product types: dietary supplements, infant formula premixes and food. Must be able to maintain professional and courteous relationship with customers in challenging discussions related to product specifications and technical issues. Must be able to adapt to continually changing priorities, and updates to regulatory, customer and DSM standards and expectations. Previous experience in customer related processes (mandatory). Experience in Root Cause methodologies (e.g., 8-D, 5-why, Ishikawa), and FMEA / Risk Analysis, with consideration of all compliance aspects. Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations. Desired experience with software Quality System management tools. Strong project management, communication skills and the ability to multi-task. Ability to construct a strong relationship with all relevant stakeholders (internal and external). Strong negotiation and leadership skills. High personal initiative and strong ability to motivate self and others. Excellent communication and presentation skills. How to Apply: Interested in this position? Please apply on-line by uploading your resume in English via our career portal /. The procedure will generally be in line with the DSM application process outlined on the DSM career website. Due to privacy regulations, we can only actively interact with applications via our career portal. Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

Created: 2025-11-15