System Engineer

Job DescriptionThis position is responsible for maintaining and administering an extensive global systems infrastructure. Primary duties will include the development and maintenance of efficient systems and processes, implementation of global infrastructure services, delivery mission critical infrastructure and ensure the highest levels of availability, performance, and security. Reviewing day-to-day operational issues by collaborating with individual users in order to identify potential issues and resolve exiting problems. Must have a strong understanding of system infrastructure design, implementation, management, lifecycle process and industry best practice standards. A deep knowledge and understanding of service applications, including but not limited to, Microsoft Server environments, Microsoft Azure, Microsoft Exchange, clustering, virtualization using VMWare and other hypervisors, as well as associated infrastructure components that must be integrated within the environment. This role is also accountable for maintaining multiple Linux operating systems, including NTP, LAMP and other data services. The system engineer will be accountable for documenting and providing recommendations to management related to improvements, end of life upgrade and serviceability requirements as well as general organization efficiency gained through system and infrastructure implementations. This position also requires the flexibility to act autonomously at all times while adhering to overall department and company policies and procedures. MAJOR ACCOUNTABILITIES Oversee compute infrastructure to maximize performance and minimize downtime Manage, maintain and manage performance of multiple virtualized infrastructures and running servers/services Confer with management and users regularly to clarify operational needs Design and implement system components and solutions, including equipment procurement Troubleshoot, diagnose, and resolve problems Coordinate system access, authentication methodologies and use Continually research new technologies and educational opportunities Architect, implement, and maintain system infrastructure solutions that provide improvements, including private cloud and integrations with services and systems running within the infrastructure, as well as public cloud infrastructures Communicate with team to identify needs, monitoring performance, and troubleshoot, diagnose, and resolve issues with infrastructure components and applicable running services within the environment Provide project management on various network activities including upgrades, new implementations, and migrations, with technical direction and user support as needed Create, revise, update, and maintain documentation of environment and operational procedures Create reports and documentation outlining findings and solutions Perform disaster recovery operations and data backups when required Protect data, software, and hardware by coordinating, planning and implementing appropriate infrastructure security measures. JOB COMPETENCIES OUR CORE VALUES Models behaviors consistent with our Core Values demonstrating Integrity, Innovation, Customer Service, and Teamwork. FUNCTIONAL COMPETENCE Demonstrate expertise in functional job area. Engage in continual learning and personal development. Share knowledge and feedback to contribute to the learning of others. PERSONAL RESPONSBILITY AND OWNERSHIP Consistently produce work that is accurate, high quality and complete. Hold self and others accountable for work and work standards. Complete work on time and within budget. Manage time effectively to achieve output and work product consistent with company and department objectives. PROBLEM SOLVING/DECISION MAKING Proactively address problems and involve others as needed to prevent escalation. Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information. CHANGE AND ADAPTABILITY Approach and implement change positively. Modify behaviors as needed to implement change and adopt innovation. Identify opportunities and generate ideas for change, innovation, or improvement. SYSTEMS ANALYSIS Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. NETWORKS & MOBILITY The processes, hardware, and software employed to facilitate communication between computer systems and devices. PRINCIPLES OF INFORMATION TECHNOLOGY Knowledge of the Information Technology industry, its systems, platform, tools, and technologies MINIMUM REQUIREMENTS EDUCATION BA/BS Degree in Technology related field (focus on network engineering) and/or training, or equivalent combination of education and experience. Microsoft Certified Systems Administrator/Engineer or related systems-based certification desirable. WORK EXPERIENCE 3+ years of experience working within a Microsoft systems infrastructure and VMWare (or other virtualization technology) hardware environment, with direct hands-on knowledge of enterprise related services (email, file sharing, group policies and access requirements). Demonstrated expertise in designing, monitoring, and repairing system infrastructure systems, virtual environments, and services. SKILLS Professional certifications (MCSA, MCSE, LPI/Linux) Extensive knowledge with Microsoft Windows Server (2016 and later), Microsoft Exchange 2016+/O365, Microsoft Azure environments and Active Directory best practice design and functional management. Knowledge of setup, best practice configurations, management, and monitoring of Linux compute infrastructure, consisting of Ubuntu, Red Hat ES, and CentOS. Proficiency with system infrastructure components, including servers, virtualization, corporate e-mail, backup and storage systems, rack design and power management best practices. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Proactively ensure the highest levels of systems and infrastructure availability Strong understanding of system infrastructures and associated hardware Ability to think through problems and visualize solutions. Ability to implement, administer, and troubleshoot system infrastructure devices, including servers and associated applications, as well as other interconnected systems through API''s or direct integration. Ability to create accurate infrastructure diagrams and documentation for design and planning infrastructure improvements and enhancements. Provides specific detailed information for hardware and software selection. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Ability to work with all levels of staff within and outside of IT and outside the organization. A self-starter able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Dependable and flexible when necessary. Strong documentation skills, with experience creating infrastructure diagrams and process flows Good communication skills - both written and verbal PHYSICAL / ADDITIONAL REQUIREMENTS WORK HOURS Full time / 40 + Hours per week. Must be flexible for overtime, including evenings, weekends and Holidays as required. PHYSICAL / MENTAL REQUIREMENTS Must be comfortable working in a cubicle with limited working space for long hours with the ability to remain seated at the computer terminal for extended periods. Extreme repetitive motion using keyboard, mouse and telephone. Position can be high stress and extremely fast paced. Physically mobile with reasonable accommodations including the ability to lift up to 50 pounds and the ability to kneel, push, pull, reach, bend, twist, stoop, and stack. Ability to handle directive, assess situations, enter into dialogue and complete tasks. Must be able to communicate verbally and write in English. DRESS CODE Business Casual with occasional professional dress required. TRAVEL PERCENTAGE Minimal: Employee must be flexible to the needs of the business. SUSTAINABILITY We are committed to the pursuit of eco-friendly practices in both its manufacturing and business operations. Office automation and resource lean production benefit our environment, our customers, and our employees via cost savings and operational sustainability. Every employee plays a role in going green through practices that include energy efficiency, smart consumption, and creative recycling. A key part of our efforts to improve environmental quality is commitment to a smoke free workplace. Employees are expected to comply with our smoke free policies and limit smoking to designated areas. WORK ENVIRONMENT HAZARDS Ensure the health, safety and welfare of all employees, visitors and contractors within your area of control. Ensure all relevant sections of the Health and Safety Management plan are implemented and understood. Consult with their team on any proposed changes that may affect occupational health and safety at the workplace. Assess and review the effectiveness of the OSHA Management System and ensure appropriate corrective actions are implemented. Ensure accident / incident investigations are conducted to determine their causes and take appropriate corrective action as required. Ensure injured workers are rehabilitated and an early return to the workplace is achieved. Ensure compliance with all relevant health and safety legislative requirements. Ensure that all employees adhere to PPE requirements and policies Position shall work primarily in an office environment. Position shall maintain a cubicle in close proximity of other cubicles and offices.

Created: 2025-10-04