Office Manager- COPC Rheumatology

Central Ohio Primary Care Physicians is seeking a full time Office Manager for our COPC Rheumatology office in Columbus, OH! This person will be responsible for directing, supervising, and coordinating the overall operation of the office.Duties/Responsibilities:Maintains an orderly, efficient and well-run office. Continually assess office operations and recommend changes in office workflow, policies and procedures, programs, products and services.Staff recruitment, orientation, and training. Responsible for daily schedule of work assignments and operations. May need to cover other employees'' work responsibilities to ensure work is completed.Facilitates employee performance evaluations, recommends merit increases, promotions and disciplinary actions. Completes required documentation for these pletes bi-weekly payroll entries and ensures personnel information is sent to Corporate Human Resource Department. Provides oversight of appropriate time use and monitors the need and frequency of overtime and float positions.Creates an environment of customer service and compassion that promotes exceptional patient experiences.Collaborates with the COPC Central Business office (CBO) to promote effective relations with patients, government agencies, vendors, insurance plans and all CBO departments.Drives practice alignment with COPC corporate strategy and initiatives intended to improve operational success including, but not limited to, quality and financial success.Supports and complies with all COPC corporate policies and procedures.Provides coaching support to all staff and serves as a role mode in support of office and corporate initiatives. Help identify and mentor staff for future leadership roles.Coordinates with Revenue Cycle for management of accounts receivable, collections and billing issues. Oversee daily balancing, deposits and timely invoice payment.Participates in professional development activities to keep current with trends and practices in health care. Attends regularly scheduled Central Business Office meetings for updated corporate operations.Maintains strictest confidentiality and ensures compliance with HIPAA, OSHA, CLIA and all labor laws.Actively engages in facility management, coordinating with the landlord and outside service providers to maintain a professional, clean and safe work environment.Perform other duties as assigned.Requirements:High School Diploma or GED Equivalent. Associates or Bachelor''s Degree preferredClinical experience (Medical Assistant, Nursing Degree) preferred, but not required.Three or more years of office management experience preferably in a medical office settingKnowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organizationHigh level of computer literacy; experience with Electronic Medical Records system preferredKnowledge of medical terminology preferred. Knowledge of ICD-10 and CPT coding preferred but not required.Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payers, patients, and the public.Skill in interpersonal communication including the ability to address HR issues tactfully and in a timely manner to enhance the team dynamics.Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives.Skill in analyzing situations accurately and taking effective action.Skill in organizing work, making assignments, and achieving goals and objectives.Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.Ability to assume responsibility and exercise authority over assigned work functions.Ability to establish and maintain quality control standards.Ability to organize and integrate organizational priorities and deadlines.

Created: 2025-11-15