Ryan White Part A Case Manager (Bilingual)

Job DetailsLevelExperiencedJob LocationHoward Brown Health Sheridan - Chicago, ILPosition TypeFull TimeEducation LevelBachelor''s DegreeTravel Percentage20%Job ShiftAnyJob CategoryHealth CareWhy Howard Brown HealthMission: Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.Vision: Howard BrownHealth envisions a future where healthcare and transformative social policies actualize human rights and equity for all. Community-based health clinics in some of Chicago''s most underserved neighborhoodsThe largest LGBTQ health provider in the MidwestLatinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.Only for Bilingual Speakers - English/Spanish.What is in it for you:$25.14 + $0.50 (for bilingual) per hourA commitment to work-life balance with:3-weeks paid vacation and 1-week of personal time12 accrued sick days per year 9 paid holidays, including JuneteenthPTO Exchange allows employees to turn unused PTO into liquid assetsEmployer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.BCBS HMO, PPO, and PPO Select PlansHMO premium = $27/monthBCBS Dental premium = $7.50/monthEyeMed Vision premium = $3.26/month401k program with up to 5% employer match after 90 days = $1,700+Employer-paid basic life insurance valued at one times the annual salary up to $100KVoluntary Life and AD&D, and Short-term and Long-term disabilityUp to $720 pre-tax commuter and parking benefit accountFlexible Spending Accounts for healthcare and dependent careTuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLFEmployee Assistance Program with 5 employer-paid counseling sessions50% off at Brown Elephant Resale Shops and discounts at local businessesWhat you can expect:The Ryan White Part A Case Manager will be responsible for providing client-centered case management services to individuals living with HIV including, but not limited to, assessment of need, care planning, reassessments, treatment education, adherence counseling, linkages, and referrals to public and privates services and programs, information dissemination, financial resource management, advocacy, mental health assessment, care plan follow-up, and discharge planning.What you can expect:Explain the range of Howard Brown Health''s medical and psychosocial services to Ryan White Part A clients.Provide information, education, and emotional support to patients/clients in a compassionate, culturally sensitive, and appropriate manner.Maintain an active caseload of 30-45 medical case management clients.Maintain, at minimum, monthly contact with every client on the assigned caseload. Complete an initial assessment with newly referred adult HIV+ individuals requesting medical case management services at Howard Brown Health and/or as referred by the AIDS Foundation of Chicago and conduct subsequently required reassessments every six months.Develop initial and continuing care plans with enrolled clients to assist in identifying needs and to provide coordination of clinical and social services. Provide education, information, and referrals to clients; locate, identify, and utilize new social services and resources.Evaluate all clients'' abilities to understand health plans; provide treatment education and adherence counseling to clients to improve health outcomes, and consult with medical providers regarding assessment and counseling sessions.Coordinate medical care with providers, schedule patient follow-up (internal and external) appointments; facilitate appointments with collaborative medical partners for provider-recommended follow-up screenings and treatment.Consult and collaborate with a multi-disciplinary team including primary care providers, behavioral health staff, nursing, MAs, other members of client care teams, partner services staff, and other Howard Brown staff involved in client/patient care.Assess the financial needs of clients and facilitate patient financial support, including help with applications, especially as it relates to public benefits programs, health insurance (Medicaid/ACA Marketplace), ADAP, and prescription assistance programs.Provide referrals on an ongoing basis of relevant services, including SNAP, ADAP, housing, vision, DHS, SSA, unemployment, insurance, and prescription assistance.Develop and maintain required records, reports, and statistical data. This includes maintenance of caseload, completing activity tracking sheet, progress notes, resource receipts, and tracking health maintenance of each client.Follow appropriate standards of care and support clients with tracking and completing necessary health and wellness screenings including, but not limited to, standard HIV labs, TB testing, vaccines, dental exams, STI testing, and sexual and reproductive health screenings.Assist with arranging for patient transportation as needed.Attend and participate in all group consultation/case conferences, social service department meetings and trainings, team meetings, individual supervision, and any other required staff meetings and trainings.Provide brief case management services on an as-needed basis through a ''Case Manager on Duty'' on-call system.Assist in the supervision and training of volunteers and interns who provide services to clients as needed.Maintain the highest level of client confidentiality, in person and in practice.Travel among agency locations based on patient needs.Other duties as assigned.What you will bring to Howard Brown Health:QUALIFICATIONS, SKILLS, AND ABILITIES:Required:A Master''s/Bachelor''s degree in a human services field; or a registered nurse; ora Master''s/Bachelor''s degree in any non-human services field and 2 years of case management experience; ora 2-year Associate''s degree with 4 years of case management experienceWorking knowledge of the health-related disparities faced by the LGBTQ population. Demonstrated interpersonal skills and ability to engage and work effectively with a diverse staff and patient population required. Writes in a concise and organized manner and uses correct grammar.Bilingual English/Spanish (All offers contingent upon successful passing of a language assessment)Preferred:Knowledge and experience navigating health and medication coverage systems, highly regardedPrior knowledge and experience working with patients living with HIV and with diverse communitiesExperience working in a community-based medical/social services settingKnowledge and experience with working with clients living with HIV/AIDS within diverse communitiesExperience working with a high volume of clients in a fast-paced environment ADA SPECIFICATIONS (Physical demands that must be met in order to successfully complete the essential functions of the job) Requires ability to speak audibly and listen actively. Requires ability to use computers, telephones, and other office equipment. Requires ability to sit for extended periods of time. May require occasional bending and lifting up to 25 pounds.May require periodic travel among Howard Brown Health locations based on patient need.

Created: 2025-11-15