Front Desk Associate - AYS

Job Description Grow your career in hospitality with Marriott Hotel and Conference Center located in Normal, Illinois! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates. We strive to be better today than we were yesterday through our perseverance. We encourage innovation by listening to our associates. We are sincerely passionate about creating a lasting and memorable associate experience, each and every day. We recognize and reward associates that provide excellent service that exceed our guests expectations during their stay. Atrium Hospitality ranked 1 in customer satisfaction among third-party hotel management companies in the J.D. Power''s 2021 Third-Party Hotel Management Guest Satisfaction Benchmark. We are a growing industry leading hotel management company where your contribution leads to success for the company and growth opportunities for you! We are located in the heart of Uptown Normal, offering unparalleled access to many nearby attractions, including Illinois State University, the Childers''s Discovery Museum and Anderson Aquatic Center. Normal Marriott offers a comprehensive total compensation package that includes competitive wages, free parking, hotel discounts, a variety of health insurance options, dental, vision, short and long term disability, accident and critical illness insurance, health savings account, flexible spending accounts, employer paid life insurance, paid sick time off, vacation time off, paid floating holidays, and a 401k retirement plan with an 50 % employer match. Come join us today to start your hospitality career! Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.RESPONSIBILITIES:1. Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line.2. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.3. Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.4. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.5. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.6. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.7. Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.8. Comply with attendance rules and be available to work on a regular basis.9. Perform any other job related duties as assigned.MINIMUM REQUIREMENTS:1. Must have a high school diploma or equivalent.2. Must have at least 1-year previous guest service experience in a professional work environment, preferably Hotel experience.3. Must have a flexible schedule and be able to work mornings, evenings, weekends and addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!EOE, including disability/vets Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Created: 2025-11-15