Front Desk Ambassador

Overview Assist with guest needs and requests to ensure positive guest experience throughout their stay. Field all guest issues and requests received by telephone.Responsibilities The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel: - Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, child care, transportation, cultural activities, shopping and other services. - Provide directions to hotel facilities or events. - Notify/assist guests of receipt of facsimiles, mail, messages, and packages. - Maintain current information and materials regarding hotel, services, and attractions. - Show guests to room assisting with their luggage. - Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. - Check luggage for hotel guests both for day and overnight. - Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. - Open doors and greet guests in a friendly and courteous manner. - Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. - Post the daily events board and entertainment board in the lobby. - Maintain an open communication line through all shifts by proper use of intershift log. - Deliver messages and valet to guest rooms. - Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. - May perform the duties of a valet as required. - Assist front desk with key inventory twice weekly. - Ensure guest requests and issues are logged. - Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. - Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. - Page guests and patrons using the public address system in a courteous and clear manner. - Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. - Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. - Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. - Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job duties as assigned.About Us Revere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resort Collection. Highly engaged, dynamic, innovative team members are what brings us all together. We get excited to share the story of Paul Revere''s ride and discuss the rich history of Boston. Why choose to work for an independent? Every experience is expected to be crafted, yet never scripted. We offer health, dental, vision, wellness incentives, employee discounts on a variety of goods with You Decide, paid time-off programs and more! Are you excited yet? Apply now!Don''t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you''re excited about this role but your experience doesn''t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.

Created: 2025-11-15