Associate Collections Representative - Remote ( SSM)(

You''ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers, and our industry by shaping what health care looks like and doing your life''s best work.SM The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules that starts between the hours of 7:00am - 9:00am. It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group''s Telecommuter Policy. Primary Responsibilities: Receive and review all correspondence daily from the home office Follow up on assigned insurance accounts. Assist all hospital employees with any needs that arise. Make outgoing insurance calls on Ingram accounts. Act as an on-site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise. Our ideal candidate is an adept communicator, deadline oriented, and self-motivated, with excellent follow-up and customer service skills. You''ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma / GED (or higher) 1+ years of customer service experience 6+ months of experience with exposure to the acquiring and/or managing of data to support a project Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, PowerPoint) Ability to work an 8-hour shift that starts between the hours of 7:00am - 9:00am Preferred Qualifications: Bachelor''s Degree (or higher) Background in a medical/healthcare setting Direct healthcare data collection experience Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here''s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world''s large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life''s best work.SM Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 - $23.51. The salary range for Connecticut / Nevada residents is $16.00 - $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you''ll find a far-reaching choice of benefits and incentives. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO, YELLOW

Created: 2025-11-15