Supervisor of Clinical Management - Telecommute

There''s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn''t for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life''s best work.(sm) The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position. Supervises the Clinical Operations Clinician staff to ensure that productivity and quality standards are met. Assists the Clinical Operations Assistant Manager in the day-to-day management, operation, planning and implementation to ensure the Clinical Operations Department objectives are fulfilled per contractual requirements. You''ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Administer department policy and procedures to include: handling employee issues, monitoring PTO and overtime, timesheet approval, assisting with interviewing, oversight of new hire orientation, and monitoring deparmtenal tasks Review and update Job Decriptions, Work Instructions, SOP, and Reference Material as they apply to the Clinicians Supervise Clinician staff to ensure that productivity and quality standards are met. Analyze data to determine best utilzation of staff resources in relation to work volume and create optimal schedule therefrom Respond to customer complaints and internal operational department questions or concerns Establish and maintain effective working relationships with internal and external customers Act as a resource to telecommuting staff regarding telecommute policy and standards Assist in resolving technical issues unique to the telecommuting environment Monitor Clinician calls and deliver timely feedback to staff in regards to call quality and content You''ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Associate''s Degree, or equivalent experience 2+ years of Lead/Management experience MedNet proficiency Proficient computer skills and comprehension and the ability to communicate those to less proficient users Equivalent combination of education, experience and/or applicable military experience will be considered Preferred Qualifications: Call center experience Ability to work independently as well as on a team Excellent verbal and written communication skills including solid telephone etiquette and interpersonal skills with individuals at all levels of an organization, as well as external customers Time management and team-building skills Ability to take initiative in a goal-oriented environment To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with LHI. Our focus is simple. We''re innovators in cost-effective health care management. And when you join our team, you''ll be a partner in impacting the lives of our customers, and employees. We''ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We''re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We''re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life''s best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you''ll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group''s Telecommuter Policy. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Created: 2025-10-04