Business Program Manager, Business & Sales Operations

At Microsoft our mission is to empower every person and every organization on the planet to achieve more. In Consumer Channel Sales & Marketing (CCSM) our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, Office, Surface, and Xbox. Were positioned right at the intersection of customers, hardware partners, and channel partners. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.As a member of our team youll be part of growing a multi-billion-dollar business, charting new areas of innovation and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, its an exciting time to be here in CCSM.The Business Program Manager role is accountable for cross-business planning, execution, and monitoring performance. The BPM drives sales and marketing operations by planning, designing, and delivering predictable and measurable solutions for business programs. The role helps scale execution, drives clear business and market insights that result in CCSM and Microsoft achieving their purpose and business objectives.ResponsibilitiesWorking in a global sales and marketing organization at the intersection of customers and channel partners, youll have the opportunity to help shape business programs and strategies that have global impact. In this role, your focus will be on driving improvements within our marketing operations and partner payment processes.Key areas of responsibility:You will collaborate with a wide range of stakeholders across Microsoft and Partners, both cross-function and cross-business, and influence the direction and success of CCSM.You will be accountable for cross-business execution performance, planning, and sales and marketing operations by planning, designing, and delivering predictable and measurable solutions for business programs.You will help scale execution and drive clear business and market insights that result in CCSM and Microsoft achieving their purpose and business objectives.You will manage programs from initiation through delivery, and is responsible for ongoing program management and oversight, and uses project management to develop innovative solutions to create robust, efficient, and sustainable business processes and programs.You will apply a broad and deep understanding of customers, partners and internal groups'' needs, drivers, and decision-making processes. Plans, strategizes, and influences priorities and decisions to improve satisfaction, performance, and the experience.You will guide workstreams toward simplification and automation to evolve processes, services, and solutionsYou will improve plans for delivery by driving best practices in project management and change management. Seeks appropriate opportunities for incremental improvement and/or innovation.If you have a passion for and curiosity about creating clarity, generating energy and delivering success, and are looking for a role that provides an opportunity to influence cross-company, enjoy working in a fast-paced environment, and are ready to identify opportunities for growth and drive scale, wed love to hear from you.QualificationsRequirements:3-5 years related experience in program management, process management, process improvementB.S./B.A required and/or experience in relevant fields e.g.: business, marketing, information technology, operations, finance. MBA preferred.Preferred QualificationsPeople management experience is advantageous but not a requirementStrong project and change management capabilitiesMarketing planning or marketing operations experience is idealIntermediate conflict resolution and negotiation skills (required)Must have proven skills in financial, marketing, and IT managementAdvanced oral and written communication skills, planning and organizational abilitiesMust be able to work independently, handle multiple projects in a fast-paced environment, as well as negotiate and collaborate effectivelyHighly analytical - ability to understand business metrics, customer, and market trendsAmbitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively manages prioritiesConfident with an ability to work and build strong relationships with senior managers, willing to take on big challenges, advocate a position, build a business case, and influence others (required)Interpersonal and conflict resolutions skills that include exceptional cross-group collaboration skills to work across many teams and functions successfully and independentlyMust be a person of integrity, capable of excellent judgement and decision-making skills, showing the utmost discretion in the management of confidential corporate informationExcellent understanding of Microsofts strategy, product, and service offerings, as well as company cultureDesirable qualifications include formal training in project and process management, financial accounting, business strategy and operations and/or internal controlsMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (.

Created: 2025-10-04