Concierge

Wyndham Grand is now seeking a Concierge to join our team at the Wyndham Grand Clearwater Beach location in Clearwater, Florida.Job SummaryThe Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.Education & Experience -High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required. -Must have a valid driver''s license for the applicable state. -Must have extensive knowledge of the area and be able to give directions clearly.Physical Requirements -Flexible and long hours sometimes required. -Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. -Ability to stand during entire shift.General Requirements -Maintain a warm and friendly demeanor at all times. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Attend all hotel required meetings and trainings. -Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to cross-train in other hotel related areas. -Must be able to maintain confidentiality of information. -Must be able to show initiative, including anticipating guest or operational needs. -Perform other duties as requested by management.Fundamental Requirements -Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. -Maintain current listing of local and area attractions, special events and activities. -Maintain a listing of local transportation guides, churches, sports arenas, etc. -Provide hours of operations for all restaurants, lounges and shops within the hotel. -Provide information, maps and directions as required. -Maintain lobby reader board. -Maintain all property brochure racks, order and restock when necessary. -Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. -Provide personalized phone calls to VIP''s and other designated guests welcoming them to the hotel. -Communicate all daily functions and their location in the hotel in order to assist and direct guests. -Assist the front desk when needed. -Assist guests with retrieval of packages. -Provide gift certificates for purchase. -Maintain in-room TV channel listings. -Show guestrooms and suites as needed. -Oversee cleanliness of lobby and entrance areas.Brand: Wyndham GrandLocation: Wyndham Grand Clearwater Beach, 100 Coronado Drive, Clearwater, Florida 33767Employment Status: Full-time

Created: 2025-11-15