Helpdesk Specialist - Jr with Security Clearance

Helpdesk Specialist - Jr Location: DOJ 4Con office - 150 M Street NE, Washington, D.C. Department: Department of Justice (DOJ) TAX Division Type: Full Time Minimum Experience: Experienced Security Clearance Level: Ability to pass a DOJ Background Investigation and Public Trust Clearance *The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, FTC is unable to sponsor at this time. Military Veterans and individuals with disabilities are encouraged to apply! Favor TechConsulting, LLC (FTC) is seeking a talented Helpdesk Specialist - Jrwith extensive government experience and the Department of Justice experience. Essential Duties & Responsibilities Role Overview: FTC supports the Department of Justice, Tax Division by providing IT Helpdesk Support services for their IT infrastructure and 600+ users. This position will be part of a team responsible for providing end-user Helpdesk support for the division''s hardware, software, and cloud-based assets. Responsibilities: * Diagnose causes of PC and server hardware problems/failures and repair/replace/adjust faulty PC and server hardware components* Follows established procedures to image and configure Windows workstations* As required, conduct inventory of user equipment/accessories, send/receive replacement computers/parts, and update the database to reflect the status and resolution of any user problems* Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN* Under supervision, provides lower-level technical and end-user support for commercial PC operating systems and COTS and/or custom applications* Maintains records of contacts and system problem/resolution logs for trends analysis* Installs boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections* Move, reinstall, and configure PCs, servers, printers, and other devices while making any necessary network connections* Works with higher-level staff on system hardware and software problems, cable plant redesigns and expansions, cable plant documentation, etc.* Performs preventive maintenance* Provides technical support for stand-alone and network printers, including high capacity, high-speed printers* Performs basic account management such as; resetting passwords, unlocking accounts, and modifying user groups* Responsible for logging and tracking incident and problem issues in the trouble ticketing system throughout the incident and problem lifecycles and communicate with the affected customers to keep them apprised of restoral status in accordance with approved processes and proceduresRequired Skills & Experience * Attention to detail* Ability to document in the help desk application and other tools all changes related to assets being tracked* Professionalism and ability to provide customer-oriented serviceProfessional Certification(s): N/A Formal Education: High School or equivalent Years of Professional Experience: * Two (2) years experience: * Providing technical support on an enterprise environment with over 100 users* Supporting Microsoft Windows client operative system* Diagnosing and resolving PC and printer problems* Imaging and configuring workstationsDesired Skills & Experience * Experience in working with vendors for warranty, asset replacements, and repairs* Hardware repair experienceProfessional Certification(s): A+, Microsoft Certified Professional (MCP), or similar Formal Education: Technical or College Degree Years of Professional Experience: 2+ years Required Technical/Business Tools Experience * Microsoft Active Directory management tools* Imaging tools (SCCM, Ghost, MS MDT, etc.)Physical Requirements * U.S. CitizenshipAdditional Information: Favor TechConsulting (FTC) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. FTC requires all employees to be fully vaccinated as a condition of employment unless legally entitled to an accommodation. If you receive an offer of employment, it will be made contingent upon satisfaction of this requirement, and you will be required to show proof that you are fully vaccinated or to promptly engage in an interactive process to allow Human Resources to evaluate potential reasonable accommodations for valid medical or religious reasons. Please do not provide information about whether you are seeking an exemption from the vaccination requirement unless and until you receive a conditional offer of employment from FTC. U.S Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but is not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to; criminal history, employment verification, education verification, drug testing, and creditworthiness. Share Apply

Created: 2026-04-04