Guest Service Agent

Immediate Supervisor Operations Manager Job Summary Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service. Essential Job Functions -Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc. -Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location. -Familiar with property security and key control procedures, as well as, fire safety procedures. -Completes paperwork necessary for front desk operation. -Perform tasks assigned by Guest Service Manager or General Manager. Necessary Skills and Attributes -Excellent verbal, comprehension, listening and problem solving skills -Adaptability -Report and accounting skills -Guest relation skills Formal Education High School Diploma or equivalent Physical Requirements While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Created: 2025-10-04