Oracle Technical Account Manager (West Coast remote)

Job DescriptionSeeking a technical resource skilled in problem solving and customer communications. As a Technical Account Manager this resource will work closely with multiple customers and peers to identify the root business or technical issue and formulate a plan for resolution. Technical skills in architecture, operating systems, database and related options, cloud delivery methods and physical hardware solutions.The right resource will wear many hats including the ability to scope a LOE needed to complete a customers'' request, ownership and decision making on architecture and related process implementations and customer communications lead for service reviews and issue management.Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products and related implementation services. Maximize the customers'' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Display authority, confidence, and a significant understanding of customer''s business strategies and industry trends. Develop and manages Oracle Support relationship with a designated large account(s). Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. Develop significant high-level customer contacts and relationships. Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Identifies and submit Delivery Leads for new opportunities, work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Executes Project and Contract Management- contract cost, resources and scheduling, scope and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Lead initiatives for organizational process and tool development and improvement. Contribute to the organization at a regional level to drive regional and global strategy execution. Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. Often takes a project lead role. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.Responsibilities7-10 and higher years of experience of professional Enterprise implementation experience, IT Service management, Project management or Account Management across global and diverse organizations and/or Advanced Educational degree. Most complex customer engagements and contracts. Extensive Project Management or Customer Service Management. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Demonstrated strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management. Extensive customer ''face-to-face'' experience at middle and C-level executive levels. Demonstrated success with customer service delivery and management, including involvement in at least 5-7 successful customer engagements. Acknowledged leadership, experience and professional credibility. Subject Matter expertise in industry or product(s) expected. LOB Communications, Exec C-Level Communications, Global experience. Experienced in large, multi-site or global service engagements.If you are a Colorado resident, Please Contact us or Email us at [Click Here to Email Your Resumé] to receive compensation and benefits information for this role. Please include this Job ID: 151680 in the subject line of the email.MM12LI-MM12LI-RemoteAbout UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.Disclaimer:Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer

Created: 2025-11-15