Strategic Account Manager, Enterprise - Service Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsSalesforce, the Customer Success Platform and world''s 1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbess Worlds Most Innovative Company seven years in a row and 1 on the FORTUNE 100 Best Companies to Work For List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for ''family'') made up of our employees, customers, partners and communities, we are working to improve the state of the world. Enterprise Service Cloud AE Description: As an Account Executive within the Enterprise Service Cloud team, you would be responsible for selling the world''s 1 platform application for Service, which is the fastest growing application solution at Salesforce.You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales.The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of assigned named accounts. Your Impact: You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana. Responsibilities:Develop and execute successful Service & Support sales campaigns for clients contact/call/service centersPersonally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunitiesLeverage business from new & established relationshipsStrategize, negotiate & close businessExceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs Required Skills/Experience:Extensive background selling Customer Service or Call Center solutionsMinimum 5 years of experience with selling technology solutionsProspecting SkillsConsultative/Solution focused selling experienceStrong background selling software/SaaS with outstanding quota attainment history and track record Desired Skills/Experience:Objection Handling SkillsDiscovery SkillsPlanning and Closing Skills4 year college degreeConsistent overachievement of goalsGood written, verbal, and presentation skillsBe creative with strong problem solving skills and the ability to succeed in a fast paced environmentBackground working with a CRM system (Salesforce preferred)Ability to work well as part of an extended sales team Salesforce, the Customer Success Platform and world''s 1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbess Worlds Most Innovative Company five years in a row and one of Fortunes 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family'') made up of our employees, customers, partners and communities, we are working to improve the state of the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with (or .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we''re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the Most Admired Companies in the World and one of the 100 Best Companies to Work For eleven years in a row, and named Innovator of the Decade and one of the Worlds Most Innovative Companies eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something thats so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. 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Created: 2025-09-06