Technical Relationship Manager

Who We Are The Business Relationship Management (BRM) team is a dedicated specialty group who partner with Global Technology Infrastructure (GTI), and Line of Business (LoB) application engineering and production management teams to deliver the technology that the business needs and to drive simplicity as well as stability. Our vision is to be the connected fabric between GTI product and service owners and our LoB consumers to create efficiency / drive frictionless experience, solve common problems, identify improvement opportunities, and align priorities. Who we need... A dynamic candidate with a strong technical background and experience in environment stability with a goal of ensuring stable and resilient operating environments in line with GTI''s infrastructure strategy. They should also have experience in managing complex technical programs/initiatives across the infrastructure stack. What we are seeking from our candidate... Reviewing architectural design, recovery time objective, and failover of key Corporate and Investment Banking (CIB) applications - specific to the Markets business Understanding business flows and application dependency on key infrastructure components Interfacing with CIB Markets application teams (production management, application engineering, architecture) and GTI teams (resolvers and product engineers) to drive continuous improvements Initiating and delivering on key programs Identifying and helping bridge process gaps Helping plan key critical change events Helping to drive GTI strategic initiatives across LoBs Driving root cause events to improve stability and security Handling technical escalations across multiple GTI product lines Providing updates to senior management team on critical events Useful experience for your success... 12+ years of experience in technology operations or engineering, and technical program management Strong understanding of Cloud infrastructure and key network technologies like firewall, network routers, and switches Experience in OS, database, middleware/messaging, and storage technologies Understanding of configuration and vulnerability management Experience in automation technologies and collaboration tools Ability to adapt to a dynamic work environment Effective written and verbal communication skills Strong negotiation and influencing skills JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world''s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the ''WELL Health-Safety Rating'' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm''s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm''s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Created: 2026-04-04