System Engineer

Job DetailsJob LocationHeadquarters - Trumbull, CTDescriptionCorserva, Inc., located in Trumbull, CT is searching for full-time System Engineer for the Northeast Region.What you''ll do:As a System Engineer, you''ll represent the company by managing service events, incidents, and problems in the company ITSM systems. This critical role is accountable for analyzing and managing Client events to ensure that world class service and support is provided to customers at agreed to levels.Who we are:Corserva is a privately held national Managed IT Service Provider headquartered in Trumbull, CT. For over 30 years, we''ve driven customer success by assessing, architecting, implementing, managing and protecting the IT that runs business. We do all of this by collaborating with best-of-breed technology partners to deliver exceptional value and customized IT solutions that support business growth. We have the operational and technical expertise to deliver results across a customer''s business. From servers to storage, and networks to security, we leverage our abilities in consulting, technology, and outsourcing to advance customer possibilities, reduce risks, and cut operational costs.What we offerWe offer a competitive salary plus benefits plan.Where you''ll workIn our Trumbull, CT office Your ResponsibilitiesSenior level IT support relating to technical issues involving Microsoft''s core business applications, as well as virtual environments built on Microsoft, and VMwareSupport services for Microsoft related technologies: Azure, Windows Server, Hyper-V, Active Directory, Exchange, Office 365, SQL, SharePoint, Windows 7/10 etc.Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, RDS/Terminal Services, and CitrixCommunicate regularly with clients and internal resources, including account management, to ensure that all client issues and opportunities are being addressed in a timely and high-quality mannerPerform customer follow-up to verify final resolution and determine satisfaction levelInterface with appropriate technical personnel for customer problems that cannot be resolved effectively by the network operations center staffUnderstand overall service desk objectives, as well as the role and function of each team memberDrive problem investigations and resolution as requiredEnsuring that risks are identified, communicated, and mitigated to the customerMaintain customer documentation for the network operations teamManage the process of implementing change efficiently and effectivelyAssist in maintaining the remote monitoring and management system to ensure consistency and accurate reporting of customer eventsAdditional ResponsibilitiesIdentify areas for improvement and make constructive suggestions for changeContinually seek opportunities to increase customer satisfaction and deepen customer relationshipsEscalate service desk issues to senior team members as requiredEnsure consistency of existing systems by following standards and proceduresCommunicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes etc.Business awareness: specific knowledge of the customer and how IT security relates to their business strategy and goalsDevelop in-depth knowledge of the Company service catalog and how it relates to customer''s needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expenses in ITSM as it occursEnter all work as service tickets into ITSMReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryAvailable Benefits:Paid vacation timeMedical, dental and vision coverageLife InsuranceAnd moreQualificationsAbout You:A candidate with a track record within the IT services industry demonstrating a high-level of commitment to exceptional customer service and continuous improvementDeep understanding of Windows, networking, firewalls, end point protection, network architecture, virtualization, and asset discovery Skilled in event and incident responseUnderstanding of support tools, techniques, and how technology is used to provide IT servicesEnjoy working with customers at all levelsStrong knowledge of ITSM applications and processesStrong organizational, presentation, and customer service skillsSkill in preparing written communications and materialsInterpersonal skills: such as telephony skills, communication skills, active listening, and customer careAbility to multi-task and adapt to changes quicklySelf-motivated with the ability to work in a fast-moving environmentExperience Recommendations:BA/BS, preferably in computer science or a related field.5+ years of technical support or related experience.Professional IT Certifications, such as: Microsoft MCP, MCSA, Cisco CCNA, VMWare VCP, HPE Server and Storage, etc.Specific experience as a senior technical resource for Microsoft based systems support, IT systems/storage/network implementation, and data center monitoringExperience migrating from on premise Exchange to Office 365Experience in the implementation and support of VMWare and/or Hyper-V production environments

Created: 2026-04-04