Electronic Health Record Support Analyst

OverviewWestern Michigan University Homer Stryker M.D. School of Medicine is seeking a Electronic Health Record Support Analyst. Responsible for providing support and training end users of electronic health record (EHR) software application. Provides trouble shooting in the clinic, office and development area environments. Assists with testing/evaluation of EHR work flows, monitors and maintains providers schedules, and assists with scanning/indexing documents.Responsibilities Provides user support for the EHR adhering to defined work flows and escalating issues following support protocols. Provides user training following the EHR certified guidelines and administers user proficiency tests. Provides testing and evaluation of user work flows. Responsible for creating instructional material for new EHR workflows. Develops and maintains the clinical scheduling system and ensures its accuracy. Responsible for maintaining the clinical schedule templates for all providers. Responsible for auditing and analyzing system generated error/activity reports. Collects, sorts and scans patient documents received from the floor, mail, and fax in-box. Scans resident documents into electronic filing system, and coordinates off-site storage/retrieval. Updates off-site patient record matrix, and coordinates the off-site retrieval as needed for release of information requests. Availability to work occasional overtime on weekends or evenings to complete time sensitive projects. Acquires knowledge for new technology and policy/procedure revisions. All other duties as assigned.QualificationsEDUCATION AND/OR EXPERIENCE: High School or equivalent: associates degree desirable. One or more years of clinical experience required. Experience in a training environment desired. Epic and Epic workflows preferred. Proficiency in Microsoft desktop productivity tools. Ability to effectively communicate with others verbally and in writing.OTHER SKILLS AND ABILITIES: Ability to effectively communicate with end-users, responding to their individual styles and needs. Ability to problem solve in all active environments. Ability to provide at the elbow support & training to users of the EHR system. Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with a minimal need for direct supervision.About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.The medical school is a collaboration of Western Michigan University and Kalamazoo''s two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon a $100 million foundational gift in 2011, WMed is a recipient of the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education. WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana. The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs. WMed is building upon Kalamazoos century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical schools advancement of knowledge through innovation and discovery. Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace. EEO Minorities/Women/Disabled/Protected Veterans.

Created: 2025-11-15