Distribution Coordinator

Job Description The Distribution Coordinator will perform the day to day operations within the distribution department and have knowledge of all departmental procedures, standards and policies. This includes communicating with and supporting all properties, assisting management, co-workers, and travel agents where needed, and managing rate and content distribution in all applicable systems according to brand standards and service level agreements. Essential Duties and Responsibilities - (Key Activities) - Assist in the day to day operation of GDS, DHISCO, SynXis CR, Lanyon Content Management, Opera CRS systems, and transactional email confirmation management. Includes troubleshooting reservation connectivity issues and testing new releases. - Serve as the point person for an assigned group of properties for rate and content builds in all systems. - Assist with on-boarding new property revenue and reservation staff when required. - Assist with building newly acquired Rosewood properties in all distribution systems. - Ensure department standards are being followed, including but not limited to the rate build process, content standards and travel agent help desk procedures. - Act as a resource for management, properties, and co-workers for questions regarding Distribution related issues. - Responsible for match and merge process for stay records and all related profiles in the Opera Reservation System to ensure data integrity. - Assist in the auditing of the various systems, GDS, DHISCO, SynXis CR, Lanyon Content Management, and Opera CRS systems to ensure content and rate accuracy/availability. - Create and maintain department documentation such as standard operation procedures and training manuals. - Target improvements in flow processes, procedures, service levels and make recommendations when necessary. - Regular attendance in conformance with standards. - May be required to work varying schedules to reflect business needs of the department. - Required to attend all training sessions and meetings, both within the company and offered by outside - Ability to perform ''Physical Requirements'' and ''Mental Effort Requirements'' as explained below - In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions: - Other duties as assigned - Models the Company''s culture, vision, mission and core values at all times. Others - - While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Created: 2026-03-07