Mobility Network Engineer IV with Security Clearance

Overview/ Job Responsibilities The Mobility Network Engineer IV will work in a Customs & Border Protection''s (CBP) Enterprise Network Architecture & Engineering support services contract (ENAESS) supported remotely during COVID; possibility of team returning to work in Ashburn VA as needed. Success in this position requires experience with Mobile Device Management (MDM) user support and issue resolution with working experience in supporting Enterprise Mobility Management (EMM) on large scale Enterprise customers with proven delivery in supporting, maintaining, and troubleshooting ''complex'' Airwatch or equivalent MDM systems. Working on a team consisting of Network Architects & Engineers supporting the CBP network, the Mobility Network Engineer IV must have the ability to: * Able to design and implementation tasks and address client queries over the phone and resolve mobile device related issues and support escalation and root cause analysis activities * Support of all updates to all documents when there is change in the transport design and/or technologies and collaborating with all stakeholders to test all related systems and processes to verify that the systems meet requirements and can host applications with no degradation to performance or security * Responsible for the preparation of test reports and Implementation Plans for each change impacting the Production environment * Resolve customer''s issues via the telephone, email or Webex session * Reproducing issues in-house and responding back in a timely manner * Regular follow ups with customers with recommendations, updates and action plans. * Escalate issues in a timely manner according to Standard Operating Procedures * Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues * Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions. * Support, maintain and troubleshoot Airwatch systems * Support the design and implementation of complex MDM solutions * Address client queries over the phone and resolve mobile device related issues * Provide network administration support: firewalls, general network infrastructure and security fundamentals, VPN, DNS * Follow and perform ITIL Incident, problem and requirements management * Develop and implement test strategies and documents results * Provides documentation, guidance and training to end-users as needed * Must be able to work with minimal supervision and possess excellent written and verbal communication skills. * Receive mentoring for MDM Airwatch solutions design and implementation by solutions architect Minimum Qualifications * Bachelor''s in Information Technology, Computer Science or related degree; Without a degree a H.S. Diploma required and 14 additional years of relevant work experience. * 14 years'' work Experience as a System Administrator - supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc. * Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS * Experience with ITIL based Service Management workflow applications such as incident, problem and requirements management and Security Administration experience: Authentication, Certificate system, etc. * Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) * MS-SQL, Mail Server - Added Advantage * Network engineering experience required include admin level experience with firewalls, VPN, DNS and general network and network security infrastructure * Wireless hardware, networks and respective components * Client Server architecture * Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms, Web server platforms (IIS, Apache) * Exchange 2010/2013/O365 or Google apps for business * Seeking candidate who can mentor, teach, and grow a small team from within to support growing customer requirements * Must have great communication and documentation skills Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship with a government clearance Desired Qualifications * Microsoft Intune a plus Clearance Preference: * CBP Full BI - 1st preference * Any DHS badge + DoD Top Secret or Secret - 2nd preference * DoD Secret or Top Secret + willingness to get CBP clearance - 3rd preference (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated) About Sev1Tech LLC Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country. Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: joinSev1tech For any additional questions or to submit any referrals, please contact: Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Created: 2025-09-06