FWSP Technology Support Assistant (Techceptionist) - ...

Job DetailsLevelEntryJob LocationUCO Downtown - Oklahoma City, OKPosition TypeStudentSalary Range$11.00 - $11.00 HourlyDescriptionPosition Overview This is a Federal Work Study Program (FWSP) Technical position. As a technology support assistant, referred to as a Student Techceptionist, assists and supports faculty, students, staff, and clients utilizing the LX Studio spaces during the day and evening hours. Primary duty is troubleshooting technology issues, including video conferencing or other related classroom technology. Duties will include setting up classroom and meeting spaces to requested preferences. The Student Techceptionist supports LX Studio''s reputation that offers excellent customer support for all activities at the downtown OKC locations as well as our online presence.Hours per Week20 hours per weekCollege/Department OverviewLX Studio is based at the University of Central Oklahoma''s newly renovated facility in downtown OKC that offers advanced technology and customizable classroom, training, and meeting space for academic programs and corporate clients. We are the only agency of its kind in the United States and believe learning is the catalyst for a better world. Our team of learning experts, powered by our industry-leading tools, provides an exclusive suite of custom solutions to effectively implement world-class learning experiences that reimagine an organization''s strategy, content, delivery, and results. Department Specific Job FunctionsProvide excellent customer service to students, faculty, staff, clients, and guests, including identifying and assisting them with classroom, technology, and facility needs. Provide basic technical support for instructors in classroom settings. Provide basic troubleshooting of any technology issues. Accurately and promptly report technical problems to the supervisor. Provide some clerical and general office assistance as needed. Respond to customer queries in a professional, timely, and accurately via phone, email, or chat Record and/or update documentation of technical, facility, and/or process issues and valuable discussions. Share requests and effective workarounds with supervisor and team members. Follow up with students, faculty, staff,clients, and guests to ensure their technical issues are resolved. QualificationsEnrollment RequirementsFall/Spring Semesters: All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. International students shall be enrolled full time to be eligible to work as a student worker. Full time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates. Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position. Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [Click Here to Email Your Resumé] for more information.FWSP RequirementsIn order to be considered for the Federal Work Study Program (FWSP), you must be approved for work study through the Office of Financial Aid & Scholarships, and you must accept your FWSP award in UConnect. Contact the Office of Financial Aid & Scholarships for assistance. Please be aware, Summer FWSP is not included in the award for Fall/Spring FWSP. Summer FWSP is an individual application process. Enrollment requirements for FWSP employment are the same each semester. Undergraduate FWSP students must be enrolled in a minimum of 6 credit hours, and Graduate FWSP students must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and submit the letter to Human Resources. Contact [Click Here to Email Your Resumé] for more information. Qualifications/Experience RequiredApproved for Work Study through the Office of Financial Aid & Scholarships for the appropriate semester Has accepted FWSP award offer in UConnect Maintain a positive and professional customer service-oriented attitude. Ability to understand basic troubleshooting techniques. Interest in technology and willingness to learn. Excellent communication skills, both verbal and written. Detail-oriented. Multi-tasking abilities. Patience with challenging issues. Dependable, punctual, and friendly. Familiarity with Zoom, Webex, and Microsoft Teams is a plus! Physical DemandsReasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Created: 2025-10-04