Case Manager I, Washington, DC with Security Clearance

Case Manager I, Washington, DC ***Secret Clearance*** Join the team who values your skills and expertise. Cherokee Nation System Solutions (CNSS) helps federal agencies improve productivity and find innovative solutions. Taking a personalized approach, CNSS offers a complete line of innovative services and consulting to government agencies, including call center, application modernization, data utilization, advanced analytics, and IT infrastructure. Your valuable skills can help us give customers the support they deserve and the quality they expect from our team - a team of experts, like you. Cherokee Nation System Solutions is part of Cherokee Federal - a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation''s mission around the globe for more than 60 federal clients. For more information, visit . SUMMARY The Case Manager I will assist applicants for Special Immigrant Visas with travel. ESSENTIAL DUTIES AND RESPONSIBILITIES * Communicate by email with applicants for Special Immigrant Visas regarding their readiness to travel. * Build flight manifests at the direction of C/ARE team following standard procedures and format. * Monitor a shared email box for responses and inquiries. Responds to inquiries using pre-cleared language when appropriate. Consults with C/ARE and CA SMEs on case-specific inquiries that cannot be answered with standard responses. * Communicate with identified travelers regarding flight logistics. * Conduct data entry of key information (travel documents, family members, etc.) required for travel and manifesting purposes. * Respond to reporting tasks and inquiries from C/ARE leadership and other C/ARE teams. * Review and updates case management system to track completed travel; follows up with any travelers who did not board a flight as scheduled. * Perform other job-related duties as assigned. EDUCATION AND EXPERIENCE * One-year experience working in an embassy or consulate. KNOWLEDGE, SKILLS AND ABILITIES * Requires SECRET Security Clearance. * Basic computer skills (Microsoft Office suite). * English language (written and spoken) communications skills. * Ability to manage multiple tasks, coordinate activities and work well in a multi-cultural team environment. * Strong organizational, communication, and interpersonal skills. * Must pass a federal background check and a drug screen. * Ability to work independently to assess priorities and manage daily coordination of details with minimal supervision. WORK ENVIRONMENT * Work is performed primarily in a climate-controlled office environment. ABOUT THE TEAM Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios - ranging from advanced data analytics and telehealth to cybersecurity, cloud, and logistics. Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories. Why Cherokee Federal? Visit to learn why you should join our team! COMPLIANCE Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation.. If you''d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: and If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status. Please do not send email request pertaining to recruiting as this email box is not for resumes or follow up on job applications. For Pay Transparency Non Discrimination provision, please copy and paste the following link: English_formattedESQA508c.pdf We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time Tuesdays - Thursdays from 10:00am - 2:00pm CST to make applicable Affirmative Action Plans accessible. Please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at . Cherokee Federal employees are included as covered employees in U.S. Presidential Executive Order 14042, which mandates Covid vaccines for federal contractors. Executive Order 14042 is currently blocked from enforcement pending court proceedings. Therefore, Cherokee Federal is halting the application of the mandate; however, if the injunction is lifted, Cherokee Federal will restore administration of the vaccine requirement. TEMPORARY NOTE: On Tuesday, Dec. 7, a federal judge issued an injunction blocking President Joe Biden''s COVID-19 vaccine mandate for federal contractors (EO 14042). Cherokee Federal is monitoring the court case and awaiting a final ruling. As a result of the injunction, Cherokee Federal is halting the enforcement of the mandate, however, if the injunction is lifted and the mandate remains, Cherokee Federal must reenact its vaccine requirement. CNSS CherokeeFederal LI-KD1

Created: 2025-11-15