Technical Account Manager - Networking & Security (NSX)...

*LOCATION: Candidates MUST live in a major US city*This job requisition is not eligible for employment-based immigration sponsorship by VMware.Technical Account Manager Networking & SecurityThe Elevator Pitch: Why will you enjoy this new opportunity?Do you ''live and breathe''Network Security Tools and Networking Concepts such as firewalls, IDS/IPS, and Security/Trust Zones?Are you fascinated by software defined networking?Are youalways looking for better and more efficient ways of performing common data center tasks?Are you insanely curious and knowledgeable about the way that modern data centers work?Data centers are changing their operating models to adopt VMwares multi-cloud approachdo you have experience in multi-cloud architecture?Hyper-converged Infrastructure is changing the landscape of data centersare you part of the revolution?Want to join an innovative team of Customer Advocates?You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customers primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?Establish long-term relationships within assigned accounts while developing an understanding of the clients strategic goals and overall impact on business results.Provide project leadership, coordination and architectural guidance for the customers Network Virtualization and major VMware initiatives.Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.Map additional VMware solutions to the customers unique business and technical requirementsMaintain a current knowledge of VMwares networking and security solutions, along with a high-level technical knowledge of VMwares product line and future product direction.Lead and drive challenging requests across simultaneous client engagements.Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.Understand the customers high-level business challenges while functioning as an advisory resource for Best Practices and driving adoption of VMware solutions within your accounts.Managing customer engagement milestonesCustomer Advocate; extraordinary customer liaisonMap VMware solutions to the customers unique business and technical requirements to ensure strategic long-term valueUnderstand the customers relevant business challenges while functioning as a trusted advisor for best practices and drive adoption of VMware solutions within your assigned accountsAgility: respond to the needs of your customers with confidence and easeThe Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?As part of the Customer Success TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will:5+ years proven strong networking experience and knowledge of VMware networking products2+ years proven experience in customer-facing positions in a role (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)Must have solid knowledge and understanding of VMware products including core product suite, virtualization, networking and security products, solutions, and services.Must have VMware Certified Professional Certification (VCP) 5 or greater certification preferred (or be able to get it within 90 days)Must have solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.Travel: Although this is a home-office based position, candidates must have the ability to travel up to 30% locally/regionally (NOTE: Most travel will be local or within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)Domain-level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)Network Security Tools and Networking Concepts such as firewalls, IDS/IPS, and Security/Trust Zones.Network components and concepts such as:Routers, switches, load balancers, and other networking and security components from a variety of vendors.Virtual networking components such as VSG, Nexus 1000V, and vDSNetworking protocols such as BGP & OSPFVLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.Demonstrable experience and deep knowledge of the networking technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto NetworksExperience with integrating heterogeneous networking and security environmentsUnderstanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuningFast learner with the ability to explain complex technical concepts to a variety of audiences.Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.Effective working independently and in a team setting.Strong organizational skills with the ability to handle multiple client demands.Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.What is the leadership like for this role? What is the structure and culture of the team like?Managers of this organization are very supportive of their teams, their success within their role and their career path for the future. Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients while the leadership team is focused on the success of the TAMs.Where is this role located?Remote: This role can be based in any major US city.Travel: Candidate must be able to travel up to 10% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year once COVID travel restrictions are lifted)What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off ProgramsEmployee Stock Purchase Plan (ESPP)40 hours of paid time to volunteer in your communityRethink''s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, coursework, etc.)Wellness reimbursement and online fitness and wellbeing classesVMwareOur people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: . We want to hire epic people who enhance our diverse culture people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: job requisition is not eligible for employment-based immigration sponsorship by VMwareThis job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.Category : Services and ConsultingSubcategory: Technical Account ManagementExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2022-08-03VMwares Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Created: 2025-11-15