Account Director (Remote)

Company DescriptionJob DescriptionAt Epsilon, we know the importance of standing out from the crowd and our client services associates ensure we do just that. Serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client''s business, the consumer, the marketplace and all aspects of the industry, including creative, media, research, data and commercial production. Epsilon client service professionals work in a variety of roles, including Account Executive, Account Manager, Relationship Manager and Account Supervisors. The Account Director will manage and lead the agency team in all aspects of project development and ensure delivery of high-quality creative work product standards. Works cross-functionally with client''s brands, technology teams, agencies, and internal teams to deliver e-mail marketing strategy, developing detailed project specifications, manage workload, and providing end-to-end project management. Ensure overall client satisfaction through timely and accurate execution of all email marketing campaigns/projects and frequent status communications.Essential FunctionsREQUIRED 8+ years of Marketing "Agency" ExperienceREQUIRED 8+ years of Healthcare/Pharmaceutical Martech experienceHCP experince strongly preferredManage relationships with client senior manager and sponsorsEnsure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholdersEstablish clear understanding of account KPIsContribute to account planning processManage execution of account plansResponsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategiesEnables client retention by providing levels of service to actively maintain client businessProvides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutionsEnsure team adherence to processes; identify opportunities for improvement Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)Ensure commitment and delivery from cross functional teamsEnsure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecastForecasting and Invoicing ownershipManage relationships with client senior manager and sponsorsEnsure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholdersEstablish clear understanding of account KPIsContribute to account planning processManage execution of account plansResponsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategiesEnables client retention by providing levels of service to actively maintain client businessProvides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutionsEnsure team adherence to processes; identify opportunities for improvement Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)Ensure commitment and delivery from cross functional teamsEnsure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecastForecasting and Invoicing ownershipInvolved in supporting the GM with upsell and retention effortsGeneral Management/Team ManagementLead recruiting and interviewing processesManages career paths by coaching and mentoring direct reports. Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectivenessProvides direction to individual contributorsCoach / Mentor peers and team membersDevelop and implement training / on-boarding plansEnsure team members have functional skills to perform their role; develop and drive plans to address gapsContribute feedback to team members'', both direct and cross-functional team''s performance, via 30|30 or other performance discussions Knowledge and SkillsOrganized with the ability to recall day-to-day activities while managing multiple projects efficientlyStrong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectivesExcellent ability to apply innovation, strategic planning and operation planning to develop business strategies for successUnderstands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forumsProven record of building long-term relationships both internally and externallyAble to coordinate projects and lead projects across functional teamsContribute subject matter expertise for new business initiatives Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)Organized with the ability to recall day-to-day activities while managing multiple projects efficientlyStrong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectivesExcellent ability to apply innovation, strategic planning and operation planning to develop business strategies for successUnderstands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forumsProven record of building long-term relationships both internally and externallyAble to coordinate projects and lead projects across functional teamsContribute subject matter expertise for new business initiatives Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)Relationship ManagementUnderstands the current state of Epsilon''s financials, and how client specific P&Ls drive Epsilons businessSolid management of client specific financial reporting/processes, contribution margin and P&L management.Ability to articulate Epsilon''s value proposition across offeringsContribute to account planning and proposal generation (business case, solution, scope, approach, fees)General understanding of the Epsilon contractual processAble to communicate effectively, upwards and downwards within the organizational structure.Able to solve complex problems and issues.Able to recognize and manage new business opportunities.Experience and EducationMinimum of 10 years'' experience in a related field. Significant leadership experience requiredAssociate''s or Bachelor''s degree preferredQualificationsAdditional InformationWhen you''re one of us, you get to run with the best. For decades, we''ve been helping marketers from the world''s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon''s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:Culture: at Epsilon: People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon''s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.LI-CT1REF163598I

Created: 2025-11-15