Patient Financial Representative - Ahwatukee

OverviewFoothills Physical Therapy, is a member of the Confluent Health family of physical therapy and occupational therapy companies. We are looking for an AMAZING Full Time Patient Financial Representative to join our AMAZING team!At Foothills Physical Therapy, you''ll find an AMAZING culture because we want our employees to love coming to work and do what they love - helping our patients get back to their everyday lives. We provide you with a fun, family-like environment, support and resources to do AMAZING work. Come where you can flourish !Our Full-Time Patient Financial Representative will Enjoy these Amazing Benefits: Competitive salary Employee-centric work culture from the top, down! Medical, dental, vision, STD, LTD insurances Generous PTO 401(k) Employer Matching Free life and STD insurances Financial assistance for catastrophic life events New Parent Perks And more! Responsibilities Patient Financial Representative Essential Job Functions: Audit patient balances for accuracy. Follow up with patients on all pre-collection/delinquent accounts to prevent account movingtowards collections. Responsible for preparing accounts to send to collection agency. Respond to all incoming calls from patients and staff members regarding patient balancequestions. Audit accounts requiring patient refunds and submitting refund requests for approval. Must have an understanding of Accounts Receivable, patient responsibility and Explanation ofBenefits from all insurance carriers. Responsible for adjusting and making appropriate corrections to patients accounts.Patient Financial Representative Knowledge, Skills & Abilities: Strong organizational and interpersonal skills dealing with a diverse range of people. Ability to communicate effectively verbally and in writing. Ability to apply common sense understanding to solve practical problems and deal with a variety ofsituations. Ability to act with integrity in regard to all matters of confidentiality. Ability to read and understand insurance explanation of benefits for accurate posting to patientaccounts Ability to follow directions with minimal supervision Ability to explain account status clearly to patients Ability to identify accuracy of patient responsibility on accounts Knowledge of insurance guidelines Ability to provide excellent customer service skills Self-motivated and attention to detail Capacity to work under pressure Qualifications QualificationsMinimum Education/Experience High School degree a or equivalent Minimum of one (1) year of medical office and/or medical billing experience is required Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)

Created: 2026-03-07