Technical Support ( Finance & Accounting)

Component Control (a CAMP Systems Company) is in search of a Software Support Technician who will be responsible for the Finance & Accounting software support function by providing software support as it relates to best practices in accounting; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software.Responsibilities:Responsible for the remote software system support function by leading all Software Support Representatives on the following:Software issuesFront line support answering the help desk phone line for all incoming service requests including the Emergency Support lineProviding clients with answers to questionsProvides guidance on ideal use of the software based on best practice and customer business processes and directs them to Professional services if neededFollow-up on all calls and issues until resolvedCreate and maintain working documents which includes processes, procedures, how to''s, and known errors, etc.Contribute to a working knowledge baseProvide recommendations for product improvementsQuality Assurance testing for bugs and enhancementsActs as the liaison for the Software Support department and all other Professional Services departments in order to ensure proper hand off of issuesUses specialized Accounting & Finance knowledge and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues.Serves as point of contact for escalating advanced Finance & Accounting technical issues.Consults customers on the ideal use of the software based on best practice and customer business processes.Other duties may be assignedCompetencies:To perform the job successfully, an individual should demonstrate the following competencies: (add/delete as appropriate for specific position)Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.Technical Skills - shares expertise with others.Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits internal and external customer feedback to improve service; responds to requests for service and assistance; meets munication - speaks & writes clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others'' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone''s efforts to succeed.Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.Adaptability - adapts to changes in the work environment; changes approach or method to best fit the situation.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate itiative - Takes independent actions and calculated risks; Asks for and offers help when novation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others'' attention.Requirements:Bachelor''s degree in accounting or equivalent from a four-year college/university; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience as Component Control sees fit.Exposure/experience in preparing and presenting basic software training information.Knowledge and/or experience of aviation industry a plus.Bilingual a big plus (Spanish preferred).Knowledge of and/or experience in accounting processes strongly preferred.Must have the ability to be on-call beyond normal business hours and on weekends. Incumbent will participate in rotational after hours "on call" support on a regular basis.Able to assume ownership of issues/problems/projects and resolve in a timely manner.Ability to operate independently with a high degree of productivity and reliability.Knowledgeable in current networking standardsFamiliar with system administrationFluent with Microsoft server 2003 and windows XP/Vista.Knowledge of Accounting systems (i.e. QuickBooks, Great Plains).Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a termediate to advanced knowledge of Microsoft Office including Outlook.Hardware/Software troubleshooting experience in environments servicing local and remote users.Experience with Quantum Control. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-11-15