Lead Production Services Engineer

Lead Production Services Engineer Hybrid, NYC 2x per week Principal Accountabilities: * Be a lead on team of 5 * Adopting best practices and to demonstrate best-practice * Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues. * Take ownership of issues and see through to completion * Be able to involve the correct resources to address any issues. * Establish strong collaborative relationships between Production Services and Application Development teams, the business as well as Infrastructure and other functional groups. * Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required * Ensure software or hardware changes do not impact application service levels. Experience Required: * Strong understanding of Futures and Options Execution (equties, fixed income, or futures execution) * Proven experience with IT Incident, Problem, and Change Management processes. * Experience of application management improvement processes& support practices. * Strong Relationship Management skills. Customer-focused with gravitas and professionalism * Excellent communication, listening and interpersonal skills * Knowledge of * Strong analytical and problem solving skills * Experience with managing transitional changes to large and complex systems. * Understanding of Data Services applications within an Investment Bank * Operating systems knowledge (Windows, Unix, Linux) * Full understanding of ITIL * Strong scripting skills (eg Shell Scripting, Python, Perl) * Good working knowledge of databases and writing SQL queries * Good knowledge of Autosys setup and configuration * Working knowledge of cloud technologies (AWS, Azure or similar) * Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc. Desirable: * Knowledge and experience in IT automation * Knowledge and understanding of the Site Reliablility Engineering principles * Understanding of Agile practices and principles * AWS Practitioner Certification or similar About Infinity Consulting Solutions At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement. ICS is an Equal Opportunity Employer.

Created: 2025-11-15