WLS Agency Multifamily Servicing Lead

The Commercial Bank is expanding its presence in GSE Multifamily lending. We are seeking a seasoned commercial real estate operations professional with experience administering GSE loans. This is an extraordinary opportunity to help build and grow a new line of business with our industry leading JPMC commercial real estate platform.The Wholesale Lending Services (WLS) Agency Multifamily Lead is a senior role responsible for expanding the scope and scale of existing operations team with world-class loan servicing capabilities to enable growth in both GSE and CMBS offerings. This position is highly visible and will collaborate with business leaders, GSE stakeholders and cross functional teams to deliver operational excellence powered by a diverse and inclusive organization focused on driving continuous improvement and automation.Responsibilities include:Serve as the WLS main point of contact for to the GSE portfolio and the Agency business process expert related to loan servicingLead operational readiness workstreams related to near term Freddie Mac Optigo and Fannie Mae DUS origination and servicing activitiesLead the development of long-term scaling for Agency and off-balance sheet portfolioBe the WLS main point of contact for GSE stakeholders related to operational processes, reviews and auditsBuild robust quality control program for GSE portfolio and lead the oversight of quality control for the WLS real estate verticalLead team of specialists who perform origination and servicing control activitiesWork closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are metAdditional duties as assignedQualifications10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo multifamily loans (CMBS, balance sheet, FHA/ VA, Ginnie Mae experience a plus)Experience working for a major commercial real estate servicerExperience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications processStrategy software experienceAbility to interact favorably in person and on the telephone with government agency staff, and team membersKnowledge closing and servicing commercial real estate loans for multifamily housingKnowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IRPBachelor''s degree is preferredAbility to work on various projects simultaneouslyExcellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standardsAbility to work independently across various levels in the organization.Knowledge of Affordable Housing Financing (when applicable)Excellent written and verbal communication skillsStrong organizational and execution skillsHighly motivated with strong work ethic and desire to work in a fast-paced environmentAbility to travel domestically when requiredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world''s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the ''WELL Health-Safety Rating'' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm''s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm''s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Created: 2025-11-15