Service Delivery Specialist

Additional Information About the RoleRemote Opportunit!BJC is looking for a Business Analyst with ServiceNOw experience. The ideal candidate will have experience building out modules for ITOM, APM/TPM/DPM. OverviewBJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.BJC''s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children''s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.Role PurposeThe Service Delivery Analyst is responsible for determining the most effective way to conduct operations (e.g., operational control, issue management, stakeholder management, modeling) and is assigned to support a Service Delivery Manager within a specific service delivery category (e.g., End User Services, Identity and Access Management, Application area).ResponsibilitiesManage internal and external operational activities to achieve results for the assigned Service Delivery category (e.g., Compute, IAM).Manage and escalate issues related to supplier service delivery and performance on a day-to-day basis, and analyze performance trends and SLA reports to identify improvement areas and areas of non-compliance.Perform (and/or work with suppliers to perform) root cause analysis for systemic issues within production and gaps in service delivery and collaborate with Service Delivery Manager to mitigate risks and improve business outcomes.Understand scope of supplier services and the potential for rationalization of supplier portfolio to decrease cost of delivery and/or enhance the quality of services.Support technology lifecycle management for system components that support the delivery of the services.Minimum RequirementsAssociate''s Degree and/or Equivalent experience 2-5 years of experience Preferred QualificationsPreferred RequirementsBachelor''s Degree5-10 years of experienceLean/Six Sigma CertificationBenefits StatementNote: not all benefits apply to all openings- Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan*/403(b) Plan- 401(k) plan- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts- On-Site Fitness Center (depending on location)- Paid Time Off Program for vacation, holiday and sick time*Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health CenterLegal StatementThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Equal Opportunity Employer Benefits and Legal StatementBJC Total RewardsAt BJC we''re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial prehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire dateDisability insurance* paid for by BJCPension Plan*/403(b) Plan funded by BJC401(k) plan with BJC matchTuition Assistance available on first dayBJC Institute for Learning and DevelopmentHealth Care and Dependent Care Flexible Spending AccountsPaid Time Off benefit combines vacation, sick days, holidays and personal timeAdoption assistanceTo learn more, go to all benefits apply to all jobsThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.Equal Opportunity Employer

Created: 2026-03-07