Localization Manager

Summary: Languages are key to the WhatsApp Customer Operations mission to Make each user feel like WhatsApp is built for them. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences into more than 60 languages. We are looking for a Localization Manager to lead a team of localization program managers responsible for the localization of WhatsApp Product, Support and Marketing content and for building new frameworks to operate at scale. In this role you will help shape our long-term vision to delight our users at scale, and lead the strategy to localize new product experiences, as well as multilingual multimedia, marketing and research content.Required Skills: Localization Manager Responsibilities:Lead and enable a high-performing team of localization program managers to deliver on operational and strategic goals, enabling global product launches and evolving teams operational maturity modelsEstablish team goals and work with direct reports on strategies for executing, tracking progress, measuring success and sharing resultsTrack and analyze key operational and performance metrics, identify trends, and develop solutions to improve efficiency, optimize team workflows and build supply/demand modelsDevelop and maintain strong partnerships with global cross-functional teams and leaders across Customer operations, Product, Engineering, and MarketingBe an internal advocate for the global WhatsApp user base, build and promote launch readiness best practices for global product launchesPromote a collaborative team that is passionate about user experience and sustainable and scalable business practicesPromote teams personal and career development. Support your reports with empathy in navigating change as business needs, priorities and processes evolveMinimum Qualifications: Minimum Qualifications:Track record of creating structure across large, ambiguous programs and directing teams on goals setting and prioritizationBA/BS degreeExperience with analyzing data sets and interpreting them to solve complex problems, provide business insights and make strategic decisionsTrack record of developing and managing localization or content operations programs to deliver global products, content and experiences through innovation and continuous improvement2+ years of direct people management experience, including managing remotely across multiple sites, and influencing leadership and cross-functional teams4+ years of experience in software or multimedia localization, localization program or quality managementPreferred Qualifications: Preferred Qualifications:Experience articulating localization value and impact on user experience, brand and product success to a variety of stakeholders and leadership levelsExperience with SQL, data analysis, data visualization tools, or programming languagesFamiliarity with building scalable multimedia localization, marketing and creative content localization programs1+ years experience using WhatsAppHands-on experience with different CMS and TMS platforms, file formats and CAT tools that manage and/or automate the translation workflowIndustry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [Click Here to Email Your Resumé].

Created: 2025-11-15