Customer Service Advisor for Service

Doral Lincoln located in Miami, FL is proud to be one of the premier Lincoln dealerships in the Miami area. From the moment you walk into our showroom, you''ll know our commitment to customer service is second to none. We are a family owned business and our goal is to make you feel like a part of our Doral Lincoln family. We are looking for an experienced candidate with a proven track record in the automotive industry, an impeccable reputation and a commitment to customer service at the highest level.Must have previous Service Advisor Experience Apply online or in person!What We OfferGreat volumeWork with the latest technologyHealth, Vision, Dental and AFLAC insuranceCompany Paid Long Term DisabilityCompany Paid Life InsuranceCompany Paid Employee Assistance Program401K MatchEmployee Vehicle Purchase ProgramVendor Discount ProgramsRESPONSIBILITIES:Meet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relations.Maintain the companys standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.Monitor the progress of each vehicle throughout the day, and updating customers frequentlyIncrease profitability by maximizing sales & execute retail promotions.Responsible for overseeing the technician working on customers vehicle including their time management/efficiency, parts ordering, job completion times.Oversee and participate in quality control.Participate in the development and documentation of Standard Operating Procedures as appropriate.REQUIREMENTS:High School Diploma or equivalent.Accredited training in service advisor skills, customer satisfaction and quality control.Automotive service advisor experience.Ability to concentrate and accomplish tasks despite interruptions.Ability to perform a variety of tasks simultaneously.Must be willing to submit to a background check & drug screen

Created: 2025-09-06