IT Customer Service - Analyst

Job DescriptionWill provide high quality, customer focused, distributedcomputing services and help desk support; providinginnovative solutions, maintain standard practice andconsistency in the distributed environment.Providesdistributed desktop support, desktop and infrastructuremaintenance, installation services, and problem resolutionand help desk support. Acts as point of escalation forcustomers, team members, and management to ensureoptimum service quality through ongoing management andcontinuous improvement initiatives Manages administrativeprocesses (asset management, De-acquisition,change/service requests, and problem management).Installs Computer Equipment (Lease Replacements/NewHires, etc.). Handles incoming SPOC phone calls asassigned. Ensures customer business needs are met whileadhering to corporate standards and meeting ServiceLevel Agreements. Facilitates communication amongstcustomers, team members, and other AIS areas. May act as Project Leader for assignedinitiatives. Installs new technology in field offices. Keepscurrent on new technology and its benefit to the companydirection. Supports and tests IT Technology and providefeedback to appropriate AIS Units and may participate inresearch of nonstandard product solutions to meetcustomer needs. Performs and participates in DBAR(Disaster Backup and recovery) initiatives, Corporate Realestate Project initiatives (Officeclosures/Restacks/Consolidations), Major ProjectInitiatives.Pay RangeThe typical pay range for this role is:Minimum: 19.52Maximum: 38.99Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 1+ years of experience in a IT customer support role.- 1+ years of experience with Microsoft Office applications.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Experience troubleshooting hardware.- Service Now ticketing experience preferred.- Must be able to lift minimum of 50 lbs. - Position will require 7x24 support and approximately 20-40% travel.- MCSE/MCSA.- LAN Certified Network Administration certification.EducationBachelor's degree in Computer Science or equivalent work experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15