EAP Clinical Counselor

Job DescriptionFully remote position, work anywhere in the U.S.SHIFT: TUESDAY - SATURDAY 10:30PM - 7AM ESTQualifying candidates may be eligible for a sign on bonus of up to $5,000.Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.Member Support:- Provide telephone triage, crisis intervention and related services- Assess member's immediate clinical needs and utilize appropriate clinical tools to provide services- Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle managementCounseling:- Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns- Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members- Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members- Provide intensive case management and consultation for clinical risk cases and management referralsInformational Services:- Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assist members with linkage to resources to aid in the alleviation of stressorsTeam member support:- Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members- Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases- Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for dutyCompliance with Policies and Regulatory Standards:- Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding the confidentiality- Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements- Maintain current licensure in good standing, seek professional development and meet all licensure requirementsPay RangeThe typical pay range for this role is:Minimum: 55,300Maximum: 118,900Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 1+ year(s) of crisis intervention experience- 1+ year(s) of EAP, Behavioral Health, or Social Services experience- Must hold current independent professional licensure to practice per state regulations in one or more: LMFT, LCSW, LMHC or LPC and must be independently licensed in the state where they resideCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Call center experience- Experience working overnight shift preferredEducationMaster's degree required in behavioral health, social services, or counselingBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07