Onboarding Specialist

Job DescriptionThis position will be part of the Digital Operations Team and is accountable for the onboarding & offboarding experience. The Digital team is developing a new centralized team to provide a high-touch experience.This role will work on assignments requiring analytical and/or problem solving capabilities, change agility and attention to detail.Position has the opportunity to work and collaborate with cross functional teams within Digital and liaison with Information Technology Teams.Fundamental Components: Project management skills and demonstrated ability to work on multiple projects simultaneously with a proactive, collaborative, problem-solving mindset Possess both technical and business-related understanding of the onboarding process, new hire protocols, related systems, and organizational understanding in order to be successful Responsible for all onboarding logistics, reporting and tracking Respond/coordinate new hire pre-start inquires in an accurate and timely manner; Consult with Digital, HR/TA and IT Operational Teams, and other groups as necessary to ensure success Partner with managers and employees and act as SME for the overall onboarding & offboarding process Manage consistent communication plans to ensure all parties are informed of status and next steps Manage all post start issues championing them through all the appropriate channels to ensure resolution Own, develop and improve the overall onboarding experience through new ideas, enhanced processes, procedures, and tools Collect ongoing onboarding feedback and incorporate into the overall process Participates in special projects and performs other duties as assignedPay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 38.99Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 1+ years of experience in consulting, project management or operational experience 1+ years experience in Microsoft Office Suite with an emphasis on ExcelCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Onboarding or orientation experience Highly detail-oriented and organized Strong time-management in a fast-paced environment Ability to problem-solve Superb written and verbal communication skill Ability to work independently and self-motivated Excellent relationship management skillsEducationBachelor's Degree or equivalent experience (in lieu of degree 4+ years managing new hire onboarding and orientation in a large organization)Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15