Client Support - Representative I

Job DescriptionPosition Summary: The Health Plan Client Support (HPCS) Specialist - Rep I is an important first line of contact for our clients. Rep I's set the tone for how clients view our company and services while providing them with the right information at the right time to help resolve member issues and concerns. This is an entry level position into Health Plan Client Support. An HPCS Specialist - Rep I is expected to professionally handle a high volume of correspondence to include but not limited to phone calls, emails, and cases from clients to ensure that issues are resolved both promptly and accurately. Correspondence should be professional, thorough and in a manner that clients are able to understand. The HPCS Specialist - Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience. The HPCS Specialist - Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I's are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.The HPCS Specialist - Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.Pay RangeThe typical pay range for this role is:Minimum: 17.00Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications3+ years of experience in a complex, high-impactcustomer interfacing roleCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-PBM, retail, or healthcare experience - Strong customer service skills, including courteoustelephone etiquette and professionalism; and the ability toexhibit patience and empathy - Strong oral, interpersonal, and written communication skills Ability to express assurance and confidence - Demonstrates strong analytical skills with the ability toevaluate, develop, and deliver alternative courses of action- Proven ability to multitask and meet deadlines - PC proficiency in Windows-based applications and stronginternet skills - Team-oriented with the ability to work effectively withothersEducationHigh School Diploma or GED required Bachelor's degree preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15