Training Delivery

Job DescriptionThe Training Consultant is responsible for supporting employee performance in accordance with established operational quality standards within all Revenue Cycle Management (RCM) functions of the Coram and the Specialty organization. This role directly impacts and affects the curriculum, training, coaching, and development of hundreds of employees who support the RCM department of CVS Health.Key responsibilities:- Facilitate training programs for the Revenue Cycle Management area as required, including new hire training, system enhancements, new projects, new business lines and additional topics based on operational needs. - Create a conducive learning environment and provide coaching and feedback to trainees on performance in the training environment. - Train all levels of RCM including colleagues, leads, supervisors and other leaders. - Develop and maintain materials, content, and tools to support effective training to improve employee knowledge and performance. These materials may include work instructions, job aids, reference tables, quick reference guides, in class curriculum and modules, online training modules and any other materials used for training or education.- Collaborate with business leaders to identify needs, establish learning objectives and provide accurate and effective learning solutions- Anticipate business training needs based on QA findings, trainee comprehension, systems modifications, etc.- Develop innovative, engaging, new/updated curriculum for appropriate delivery methods, including live and/or virtual instructor-led materials, self-paced web-based training (WBTs), self-paced print/electronic materials/simulations, etc. Determine the most effective mode of training delivery to ensure maximum learning and improve on the job performance.- Effectively use technology applications and other related learning systems, tools, technologies, and processes- Maintain strong knowledge in the functions included in RCM including billing, collecting, cash applications, credit, and patient communication. - Complete administrative duties in support of the training programs, such as class rosters, communications to employees and leaders, scheduling classes and attendees, administering assessments, etc.Pay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 1+ years with professional work experience within Revenue Cycle operations, Business Support Service for Training/Education - Experience with PC-based office productivity tools (Microsoft Outlook, Excel, Word, PowerPoint) - Excellent verbal and written communication skills - Ability to articulate the impact of training and education on Revenue Cycle operations and financial performance - Act as an enthusiastic coach and leader with demonstrated ability to mentor, train and develop employees, and monitor performance - Outstanding organizational skills, - Ability to interact effectively with business partners at various levels in the organization. - Maintain a flexible customer service approach and orientation that emphasizes service, satisfaction and quality, and treats internal business partners as customersCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsEpic system knowledgeEducationVerifiable High School Diploma or GED requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15