Clinical Case Manager Behavioral Health - West Valley ...

Job DescriptionSign on bonus up to $5,000.Working hours will be Monday-Friday, 8am-5pm.This is a full-time telework role open to candidates located within Maricopa County, Arizona. This role will require up to 25% - 50% travel within an assigned region post COVID restrictions (no overnight travel required). Travel includes member visits and working in the office.Mercy Care is a not-for-profit Medicaid managed-care health plan, serving Arizonans since 1985. We provide access to physical and behavioral health care services, to people who are eligible for Medicaid. Our members include families, children, seniors, and individuals who have developmental/cognitive disabilities. We hold multiple contracts with AHCCCS, Arizona's Medicaid agency, and deliver services throughout the state. Mercy Care is administered by Aetna, a CVS Health company. Our staff is employed by Aetna and CVS Health. This gives Mercy Care the resources of a national organization, and still allows us to bring our members the familiarity and presence of a local team of people who put our members at the center of everything we do. The role is work from home and travel required within Maricopa.-Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program.-Applies critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for members by providing care coordination, support and education for members through the use of care management tools and resources.Evaluation of Members; Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.-Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals.Coordinates and implements assigned care plan activities and monitors care plan progress.Enhancement of Medical Appropriateness and Quality of Care;-Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.Identifies and escalates quality of care issues through established channels.-Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.-Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.-Provides coaching, information and support to empower the member to make ongoing independent medical and/orhealthy lifestyle choices.-Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation, and Documentation of Care;-Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.#mercycareaz #mercycarejobsPay RangeThe typical pay range for this role is:Minimum: 55,300Maximum: 118,900Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications3+ years of direct clinical practice experience post masters degree required for LPC, LISAC, LCSW, LAC, LMSW -Unencumbered Behavioral Health clinical license in the state where they work is required (i.e. LPC, LISAC, LCSW, LAC, LMSW)-2+ years Case Management-2+ years experience working with people who have been designated as having a serious mental illness (SMI) and working with people who are elderly or have a physical disability.- Willing and able to travel up to 25%-50% to meet with members. Proof of valid driver's license and auto insurance.-Excellent with written and verbal communicationCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsComputer proficient with MS Office Suite: Outlook, Word, Excel, PowerPoint; EMR (electronic medical records); Clinical notes & treatment plans-Experience collaborating with medical professionals-Crisis intervention skills preferred-Managed care/utilization review experience preferred- Discharge planning experiencepreferredEducationBachelor's degree or equivalent experience for RN licensureorMaster's degree in behavioral/mental health with licensure LPC, LISAC, LCSW, LAC, LMSWBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15