Field Based Community Health Worker (Louisiana)

Job DescriptionBusiness Overview:The mission of Aetna Better Health of LA (ABHLA) is to build a healthier world through better health, better care, and lower costs. We have embraced the quintuple aim as our guiding framework that integrates population health, equity, cost reduction, patient experience, and care team wellbeing into everything we do. We are leading the change by challenging the status quo with new technologies, VBP models, innovation, and integration of behavioral and physical health; and attracting and inspiring our local team by unlocking the power of our people to transform health care.Position Summary:This is a full-time remote worker opportunity in LA. Qualified candidates must reside in Region 9 and one of the following regions/parishes: Livingston, St. Helena, St. Tammany, Tangipahoa, or munity Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional. This position requires in-state travel 60-75% of the time.Fundamental Components: Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member's culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations. Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels. Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions. Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members. Assist members to identify socio- economic issues that affect their overall health and develop health/social management plans and goals. Identify gaps and opportunities to strengthen systems of care within the member's community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs. Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills. Teach disease self-management (i.e., nutrition, symptom tracking and reporting). Accompany members to appointments as needed. Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g., progress notes, letters), and other administrative responsibilities as needed. Travel extensively to client homes, community locations, various agencies, and other outreach destinations.Pay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Must reside in LA and within the assigned region. If not CHW certified at time of hire, must successfully complete a Certified Community Health Worker /Promotora certification program as recognized by the State of Louisiana within 12 months of start date. Ability to travel 60-75% of the time. Must have access to reliable transportation. 3-5 years' relevant work experience 1-2 years' experience providing clinical support services. 1+ years of community outreach experience and knowledge of LA community resources 1+ years experience working with clients with clinical needs (physical and/or behavioral health) Demonstrated proficiency with a personal computer, keyboard navigation, and MS Office Suite applications (i.e., MS Teams, Outlook, Word, Excel, and other Electronic Health Record Systems) Ability to meet all requirements set forth by local state (i.e., first aid, CPR, TB screen, etc.). Flexibility to work outside of core business hours Monday-Friday, 8am-5pm, to meet member needs.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Experience in community/outpatient setting preferred. Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions. Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred. Community Health Worker Certification or equivalent training and experience preferred. Bilingual speaking skills is a plus.EducationHigh school diploma or G.E.D.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15