Manager Process Innovation

Job DescriptionThe Manager of Process Innovation, LTC is responsible for providing leadership and oversight of pharmacy operations and functional groups across the LTC business unit. The Manager of Process Innovation is an ambassador and subject matter expert for long term care pharmacy and field operations. This person will represent key Pharmacy Operations interests with departments as they develop and enhance programs. They will collaborate with members of many teams to lend operational expertise within and outside of Pharmacy Operations.This person will be heavily involved in maintaining excellent day-to-day support, problem resolution, policy and procedure development, and ownership of numerous high visibility communication channels. Critical thinking, impacting, and influencing skills will be needed to uphold the highest standards in these areas. A deep understanding of the business is required to deliver timely resolution or processes to remove operational barriers for the field. This person will be responsible for management of his/her own individual projects to drive excellence and must effectively manage their time to provide quality / timely support to internal and external stakeholders (field leaders and pharmacy teams). In addition, they will develop and implement enhancements to their projects to improve execution and remove barriers for field and pharmacy teams. Candidate will need strong problem solving and analytical skills to assess data, identify trends, and develop meaningful operational output.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1. Strong problem solving and analytical skills 2. Ability to be flexible and change direction as needed3. Ability to manage and support multiple projects at one time and achieve project goals and timelines.4. Strong interpersonal, presentation, written and verbal communication skills 5. Ability to work cross-functionally to achieve results6. Ability to handle complex, detailed, data-oriented tasks with a high degree of accuracy7. Proficiency in Microsoft Word, Excel, Power Point and Outlook8. Aptitude for learning and understanding computer and technical processesCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications3 -5 years of Long Term Care Pharmacy experienceEducationBS/BA PreferredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2026-05-02