Customer Srvc Rep - HCB Ops

Job DescriptionCustomer Service Representative is the face of CVS/Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature.Engages, consults and educates members based upon themember's unique needs, preferences and understandingof Aetna plans, tools and resources to help guide themembers along a clear path to carePay RangeThe typical pay range for this role is:Minimum: 17.00Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsAbility to multi-task to accomplish workload efficientlyAnalytical skillsAbility to maintain accuracy and production standardsTechnical skillsOral and written communication skillsProblem solving skillsAttention to detail and accuracyNegotiation skillsPreferred QualificationsExperience in a production environmentCustomer Service experiences in a transaction basedenvironment such as a call center or retail locationpreferred, demonstrating ability to be empathetic andcompassionateEducationHigh School or GED equivalentBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04