Customer Service Supervisor - Specialty Pharmacy

Job DescriptionCVS Specialty Pharmacy has an opportunity for a Customer Service Supervisor in our mail service pharmacy in the Atlanta area. The primary responsibility of the Customer Service/Call Center Supervisor is to supervise the pharmacy customer service/pharmacy technician staff, and provide direction to the staff within Pharmacy operations to ensure that patient requests are met and prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service and business profitability. In order to be successful in this role you must have the ability to effectively manage people and provide team leadership, work in teams and coordinate work efforts, have excellent communication, organizational, and interpersonal skills. You must be customer focused to ensure patients are responded to with accurate and timely information.The Customer Service Supervisor is also responsible for: 1.Directing daily workflow to ensure that all production and quality goals are met.2.Analyzing call/performance statistics.3. Evaluating & reviewing employee performance. 4. Coaching, motivating & counseling staff including administrating disciplinary action when necessary.5. Interviewing and hiring.6. Daily supervision of the staff to ensure that all department and company policies and procedures are followed. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Pay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 3+ years of experience working in a call center or pharmacy customer service environment.- 1+ years of supervisory or leadership experience in a related environment.- Ability to get registered with GA Board of Pharmacy to attain a Pharmacy Technician license within 6 months of hire.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Previous pharmacy technician experience.- Previous experience with URAC and ACHC.- Bachelor's DegreeEducation- Verifiable high school diploma, GED or equivalent experience.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15