EAP Clinical Counselor California

Job DescriptionCALIFORNIA RESIDENTS ONLY Fully remote position. Work anywhere in the U.S.1st Shift start time regularly falls between 4AM-2:59PM Monday thru FridayResponsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.Member Support: - Consultation - Provides telephone triage, crisis intervention and related services.- Assesses member's immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.- Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.- Determines appropriate intervention, action steps in dealing with member's situational concerns including members in crisis. Counseling: - Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns. - Can consist of individual, joint or family sessions, - Can be stand alone or on-going sessions - Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member's theory of change.- Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.- Provides intensive case management and consultation for clinical risk cases and management referrals. Informational Services: - Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assists members with linkage to resources to aid in the alleviation of stressors Team member support: - Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members- Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases- Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems Compliance with Policies and Regulatory Standards: - Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintains current licensure in good standing, seek professional development and meet all licensure requirementsPay RangeThe typical pay range for this role is:Minimum: 55,300Maximum: 118,900Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- Valid independent professional behavioral health clinical license to practice per state regulations in they state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, Clinical PsychologistPreferred Qualifications- 1+ years of EAP, Behavioral Health or Social Services experience - 1+ years of crisis intervention skills - Experience working with diverse populations - Familiarity with brief therapy models and Motivational Interviewing - Call Center work experience preferred- Ability to establish and maintain rapport quickly to develop a high level of customer trust - Experience in facilitating patient/client positive behavior change - Strong computer and literacy skills - 24x7x365 call center coverage needed, holiday coverage may be required- Experience in handling mental health, psychiatric care, family situations and relationship concerns preferredEducationMaster's degree in counseling profession requiredBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15