Vendor Management - Senior Analyst

Job DescriptionThe Senior Analyst is accountable to lead, guide and direct the vendor aspects as it relates to the contractual agreements outlined in the Statement of Work [SOW]. Responsible for managing the relationship of the vendors and coordinating numerous tasks that will drive overall performance that contributes to financial and contract stability. Direct accountability for Contractual Statement of Work, change orders, pricing model, contract review and updates, contract extensions, invoice validation, monthly estimates, accruals, invoice audits, and invoice data entry. The senior Analyst will support leadership with data analysis of invoices, contract negotiations, procurement review, and other tasks as assigned. Delivery on stakeholder and business performance. The Senior Analyst will participate in project at the stakeholder level as assigned. Business operational acumen is required in order to communicate effectively with both internal and external operational teams related to Contractual execution and financial measures. Additional areas of responsibility will include financial analysis to identify cost savings, budget gaps, pricing consistency, contract monitoring against performance penalty measures, financial lock trending, overtime spend, dedicated vs designated project pricing models, and leadership skills. Lead cross-functional teams responsible for providing operational support to the CVS Health PBM business. Evolve & improve vendor processes including but not limited to reviewing or recommending innovative solutions that will impact our clients and members, strategic planning, analysis of data, and overall operational performance of key deliverables. Senior Analyst is responsible for meeting the business needs through the delivery of organized documentation and contract and finance reviews. Partner with vendor management IT, Resource Planning, Operations, and specialized team members to ensure monthly metrics are met for all supported lines of business. Understanding who the clients are to ensure consistency throughout the organization, engagement with CVS Finance and Procurement partners to ensure alignment and successful outcomes. Participate in projects at the stakeholder level, organize and be fully accountable for audit of finance and contractual reviews.Pay RangeThe typical pay range for this role is:Minimum: 43,700Maximum: 97,400Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsThe Vendor Management Operations Senior Analyst will manage vendors operational areas Including but not limited to: The Business Strategy Planning for each assigned vendor and line of business Coordinate efforts with CVS Finance and Procurement and Vendor partners Contract and Financial Responsibilities. Manage Contracts and Validation of Vendor Invoices Work with vendor site leadership to identify operational risk areas, & provide solutions to correct gaps Validate invoice accuracy, create data review tables, and maintain expense logs Report on the current and future of contracts reviews Maintain contract change orders, extensions, waivers, penalty assessment, and recommended updates based on performance and analysis Support CVS Procurement in the Request for Proposal processPreferred QualificationsKnowledge of: Contract language Finance concepts Understating of Call center Operations Understanding of Resource Planning Operations Operational Health Care industry knowledge Vendor/outsourcing knowledge Knowledge of 5 why's methodology of root cause analysisSkill in: Financial data tracking Performance monitoring Excellent communication skills, written and verbal Advanced use of CVS system toolsAbility To: Work independently, travel and manage deadlines Ability to facilitate and motivate OSAT/CSAT contract objectivesPhysical Requirements:1. Sit entire shift at desk2. 100% Computer work3. Phone work required as needed based on business needsEducationX Equivalent Experience R High School Diploma or General Equivalent Development (GED) Associates Degree P Bachelor's degreeBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-09-06