Call Center Shift Manager

Description: Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent contractors to ensure that we provide excellent Customer Service. Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert.We can provide a flexible schedule, but business needs demand that many hours will be evenings and weekends when call volume is the highest.No experience necessary, but MUST exhibit great communication skills, professionalism and maturity, and a desire to learn and grow.RequirementsWhat are we looking for?The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:Must be honest and friendly and a team player.Must be able to get along and communicate easily with people.","Additional Information":null,"Title_es":null,"Description_es":null,"Requirements_es":null,"Additional Information_es":null,"Apply Url":"Opening Id=b7756350-f9eb-45f4-92de-aeb7013efc1fLocation Id00000000-0000-0000-0000-000000000000Location NameMc Kinney Call CenterUnit NumberDallas Call CenterLocation Address12785 Virginia Pkwy","Location Address2":null,"Location Zip Code":"75071Location CityMc KinneyLocation StateTXResponsible for the day to day operation of the restaurant. You are the leader of the store and are responsible to put together a great team to take care of each and every customer that walks through our doors. You are responsible for the financial well being of your operation and ensuring that your team upholds the standards set by Pizza Hut. Requirements Excellent leadership and communication skills Ability to handle any and all concerns that may arise from customers and crew members. Ability to work well with vendors and maintain strong relationships. Ability to coach and correct when a standard is deviated. Ability to inspire confidence in those around you. Ability to maintain the financial well being of your operation by meeting food cost and labor goals in addition to good P&L awareness to all other line items. Ability to break down a P&L to find deviations or anomalies from prior period or prior year. Ability to show empathy and understanding when a customer concern should arise. Ability to keep your cool in stressful situations and inspire confidence during busy peak periods. Ability to multi-task Ability to stand on your feet for 8-10 hours without rest. 6 day work week 50-55 hours per week including 9 peaks. Three nights of which two must be a close. -

Created: 2025-09-06