Desktop Support Analyst

Job DescriptionAs a Desktop Support Analyst you will work with our CVS Health team by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs.Some of the main responsibilities for the position include:tTroubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.tProactively monitoring and performing preventative maintenance.tIdentifying technical issues and escalating to appropriate second level groups if needed; collaborating to identify root cause. tCreating check lists and procedures for problem control and prevention.tWorking in a team setting, sharing information.tResponding, resolving and documenting service tickets in a timely manner according to service level agreements or assigned completion dates. tResolving work orders and problem tickets across multiple locations including those remotely supported.tProvide 24 x 7 on-call support as assigned. tProviding rotating weekend coverage as required.tCompleting project tasks independently with little or no follow-up from Manager including assigned Change control tasks.tInstalling and maintaining equipment located on the floor as well as overhead.tMoving printers, monitors, and other equipment as needed.Pay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 38.99Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 1+ year of IT experience in a support role.Preferred Qualifications Experience in a Windows environment with MCSE, MCP, A+ certification is preferred. Solid problem solving/trouble shooting skills,demonstrated working knowledge of operatingsystems/hardware/software. Work independently without direction of Manager to complete work orders and trouble tickets for endusers. Good oral and written communication skills, andpossesses a strong customer focus. Shift flexibility required. Ability to travel locally and remotely for projects,escalations, outages, production support, and cross-training.EducationAssociates Degree or HigherBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15