Assoc Implementation Mgr

Job DescriptionFully RemoteThe Associate Implementation Manager is responsible for successful streamlining new business clients with 500 or less eligibles using a project management approach which emphasizes posing analytical questions, coordinating the collection of information, and collaboration. This position will require finesse with navigating direct client, vendor and plan sponsor relationships.DUTIES AND RESPONSIBILITIES: Act as the primary client contact concerning all implementations, projects and in some cases issue resolution. Manage, track, document and drive all Implementations and client project requests to ensure superior service and client satisfaction. Facilitate conference calls and meetings and provide thorough and accurate status updates on all implementations and projects to the client. Driving the new client implementation and business request processes by collecting and analyzing data pertinent to the development of the requirements needed for the Implementation. Update all tracking mechanisms and manage to timelines and deliverable deadlines to ensure that the implementation remains on track based on the defined project plan. Prepare detailed status reporting, attend, and participate in project meetings. Works independently within guidelines. Proactively communicate and collaborate to analyze information needs and functional requirements and deliver the necessary artifacts. Successfully engage in multiple implementations and projects simultaneously showing initiative and self-motivation. Leads, not just facilitates, meetings and drives outcomes. Other duties as assignedQUALIFICATIONS: Previous Client Management Experience preferred. Previous Project Management experience preferred. Strong analytical and time management skills Strong communication skills. Possess an acute attention to detail. Ability to work in a fast-paced environment. Proficiency with presentation of data analysis. Exceptional interpersonal and organizational skills. Detail oriented and has the ability to produce work at the highest level of quality. Professional written and verbal communication skills. Flexibility and ability to work in high pressure situations and conform to tight deadlines is required. Ability to drive results through project management and logical questioning sequence. Ability to work independently and meet deadlines is required.Pay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 3+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare, account services, customer service, non-IT client implementations, or related industry.Preferred Qualifications Health insurance industry, project management or customer service experience is preferredEducation Bachelor's degree; equivalent experience may substituteBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15