Distribution Center Operations Senior Manager - North ...

Job DescriptionPosition Summary:The Senior Manager of DC Operations is responsible for the overall performance of assigned operational areas within a distribution center in North Smithfield, RI. You will create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. You will also be responsible for achieving profit and expense goals, providing the highest possible service to the market customer base, ensuring compliance with corporate policies and government regulations, and providing a work-environment conducive to superior productivity, safety, and quality. You will also oversee managers and associate managers.Operational & Strategic Execution Support the execute the short and long-term strategy for the assigned DC(s), leveraging goals and initiatives from the enterprise and overall supply chain. Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. Optimize facility product flow and building capacity, partnering with resources as needed to drive current and future state. Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals. Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization. Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. Have a deep knowledge of reporting tools available in the various DC departments and regularly leverage them to analyze data and make recommendations to the Executive Director. Contribute to attainment of DC financial metrics as defined by profit and loss statement budgets. Ensure timely, secure, accurate deliveries of DC products/services to through the optimum deployment of courier/delivery resources within expense/profit target parameters. Partner with TA, hiring center, and HRBP resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues. Achieve productivity and quality metrics, partnering closely with team and industrial engineering to drive continuous improvement. Ensures compliance with all government regulations and statutes in the areas of DEA, employment, wage & hour, and EEO/AA, and more.Leadership & Talent Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items. Ensure team is leveraging the engagement survey action planning tool to create robust action items based on colleague feedback. Revisit plans regularly and pivot as needed. Ensure an excellent training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Hold self and team accountable to employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team. Drive an inclusive culture at all levels of the DC. Develop robust, diverse talent pools and succession plans. Develop external and internal networks that support a pipeline of talent for the DC. Act as a coach and mentor for team to develop and support IDPs for high potential talent. Hold leaders in span of control accountable for developing the capabilities of the team and creating IDPs for high potential talent in their spans of control. Leverage existing enterprise tools such as talent profiles, enterprise development programs, FFL, etc. to develop talent. Drive usage of existing tools with teams.Continuous Improvement & Change Management Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience. Fully embrace organizational improvement initiatives, acting as a change agent with one's own team and peers. Measure the achievement of improvement metrics, adjusting strategies as needed. Drive change agility in self and organization. Create a change management strategy for impactful initiatives, focused on the colleague and supervisor impacts of a change.Pay RangeThe typical pay range for this role is:Minimum: 75,400Maximum: 158,300Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 3+ years prior experience in retail or distribution/warehousing. - 5+ years leading exempt level colleagues. - 3+ years with Microsoft officePreferred Qualifications- 5+ Years of experience in retail distribution/warehousing or operations management- experience leveraging LEAN concepts to make improvements- Lean Six SigmaEducationBachelor's degree or combination of equivalent experience and education requiredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-10-04