Case Management Coordinator (Northeast) - OhioRISE

Job DescriptionBusiness OverviewAs part of the bold vision to deliver the "Next Generation" of managed care in Ohio Medicaid, Ohio RISE will help struggling children and their families by focusing on the individual with strong coordination and partnership among MCOs, vendors, and ODM to support specialization in addressing critical needs. The OhioRISE Program is designed to provide comprehensive and highly coordinated behavioral health services for children with serious/complex behavioral health needs involved in, or at risk for involvement in, multiple child-serving systems.This is a full-time field-based telework position, in Ohio. This position requires the ability to travel within the assigned region of Northeast Ohio to member homes and other requested member locations, up to 50% of the time. Preference to reside in one of the following counties: Summit county, Stark county, Ashland county, or Wayne county.The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. Must reside in Ohio.Fundamental Components: Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems. Evaluation of Members: o Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/ormeeting needs by evaluating member's benefit plan andavailable internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.o Coordinates and implements assigned care plan activitiesand monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care: o Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers tomeeting goals and objectives; presents cases at caseconferences to obtain multidisciplinary review in order toachieve optimal outcomes.o Works collaboratively with the members' Child and Family Teams.o Identifies and escalates quality of care issues throughestablished channels.o Utilizes negotiation skills to secure appropriate optionsand services necessary to meet the member's benefitsand/or healthcare needs.o Utilizes influencing/ motivational interviewing skills toensure maximum member engagement and promotelifestyle/behavior changes to achieve optimum level ofhealth.o Provides coaching, information and support to empowerthe member to make ongoing independent medical and/orhealthy lifestyle choices.o Helps member actively and knowledgably participate withtheir provider in healthcare decision-making.o Serves a single point of contact for members and assistmembers to remediate immediate and acute gaps in careand access. Monitoring, Evaluation and Documentation of Care: o Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.Pay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 38.99Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 2+ years of experience in behavioral health, social services, or human services 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint). 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers. 2+ years experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development. 2+ year of experience with Ohio delivery systems, including local community networks and resources. Willing and able to travel within the assigned region up to 50% of the time; Some travel to the New Albany office may be required for trainings/meetings: tReliable transportation requiredtMileage is reimbursed per our company expense reimbursement policy Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed.Preferred Qualifications Case management and discharge planning experience. Managed Care experience. Medicaid experience.Education Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health, human services, health services, or public health (i.e., psychology, social work, marriage and family therapy, counseling, juvenile justice).Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2025-11-15